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3 Posts
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412
June 24th, 2008 07:00
Time shift
Hello everybody!
After few days spending with installation of EmailXtender 4.81.564 (the last 564 is stable and seems to be OK)I have last problem:
Core of problem is, that (Received) time displayed at shortcut of archived message in Outlook client is OK, but when I open this message, time inside is shifted progressive 4 hours.
When I use search task in EmailXtract, time is only wrong - shifted 4 hours (in list and in details of shortcuts).
When I use EmailXtender Search (Add-in) - headers are OK, displayed with right time, but after message is open, time is also wrong.
As I check Knowledgebase - problem described in esg67515 - is isn't really my situation.
Is there a last problem of 4.81.564, or it is my mistake?
Mail Server: Exchange 2003
Mail Client: Outlook 2003
After few days spending with installation of EmailXtender 4.81.564 (the last 564 is stable and seems to be OK)I have last problem:
Core of problem is, that (Received) time displayed at shortcut of archived message in Outlook client is OK, but when I open this message, time inside is shifted progressive 4 hours.
When I use search task in EmailXtract, time is only wrong - shifted 4 hours (in list and in details of shortcuts).
When I use EmailXtender Search (Add-in) - headers are OK, displayed with right time, but after message is open, time is also wrong.
As I check Knowledgebase - problem described in esg67515 - is isn't really my situation.
Is there a last problem of 4.81.564, or it is my mistake?
Mail Server: Exchange 2003
Mail Client: Outlook 2003
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RKatwal
2 Intern
•
600 Posts
0
June 24th, 2008 17:00
Is your client machines, DC, Exchange and EX are on the same time and geographical configuration ? EX to my understaning will use the time stamps on the messages that it read when the messages were archived from the journal mailbox.
We might need more info to investigate. For full investigation its a good idea to check with support team in EMC.
Regards,
Rajan
eSKa_b6d9b8
3 Posts
0
June 25th, 2008 00:00
yes, all customer's machines (DC, Exchange server, Xtender server and client) are in the same geographical configuration. And, of course, it was my first step - to check if identical timezones are set on every machines...
Anyway - to check properties of journal mailbox user is good idea.
Regards
Stano
jskoecher
2 Intern
•
204 Posts
0
June 25th, 2008 03:00
I would suggest consulting EMC Support on this... and to post the solution here afterwards.
Important is to validate the the time is not changed within the archiving process. Are you working on a production system? Can you stop the archiving process? - When just "displaying" the time wrong afterwards, this can be fixed...
What I am worried about is your statement. "When I use EmailXtender Search (Add-in) - headers are OK, displayed with right time, but after message is open, time is also wrong."
-> At least with a EX search and an opening of the message, this time should be okay (in your case "wrong") as this message should be the "original".
* Can you run a web-search (you require Java on the machine): http://%hostname%/emailxtender. -> What are the times of the search results and when opening a message from there?! <= Trying this, you leave times of the client (outlook, etc.) out of the equation.
* Are you search results performed on the EmailXtender server?
But this is tricky and rather important...
Hope, you'll find the culprit.
Regards, Jochen.
eSKa_b6d9b8
3 Posts
0
July 4th, 2008 07:00
everythink works OK.
The problem is index or container file created by previous EmailXtender 4.81.564.
Because in my situation, index and emx files were for testing only and I have delete these files.
All messages handled (archived, shortcutted, indexed) by new 4.81.564 are OK.
Regards
Stano