Unsolved
This post is more than 5 years old
1 Message
0
424
November 12th, 2007 12:00
Skipping (NonUser Mailbox)
I am getting the following message when I try to extract mail Skipping (NonUser Mailbox) any ideas
No Events found!
Unsolved
This post is more than 5 years old
1 Message
0
424
November 12th, 2007 12:00
Top
fschlupp
397 Posts
0
November 19th, 2007 17:00
esg70860
Symptom: Extract returns errors: Skipping (NonUser Mailbox)
Cause: The login account used to run EmailXtract does not have permissions to modify items on the Exchange server.
Fix: Verify that the login account used to run the Extract task has adequate permissions to access the mailboxes being archived.
ccharlto
64 Posts
0
November 20th, 2007 06:00
We resolved the issue by removing "cache mode" from the journaling mailbox on the Extender Server.
Control Panel > Mail > Email Accounts > View or change existing e-mail accounts > change > deselect Use Cached Exchange Mode checkbox.
Attempt to run an extract task.
If this doesn't resolve your issue, I would ensure that the accounts are not disabled in AD, and then continue with Frank's recomendation.
Hope this helps.