Retrieving source one archived email - you do not have permission to access the item

Hi There.

I think YOu have run might have run into a situation I have spent some time investigating.

Most likely the emails that the user is trying to open are emails which where moved in shortcuttet form into the shared mailbox. This could happen like this:

UserA has shortcuts in the mailbox and a faulting or not installed Offline Access Client and moves the shortcuttet email into the shared mailbox. UserB has all the right access to the shared mailbox and ven the mapped folder in SourceOne, but the opening of the shortcuttet email will fail, because the userB has no owner permisssion to the shortcuttet email.

Try the following:

Restore the shortcut in the shared mailbox, by running a restore shortcut task against the shared mailbox.

Then shortcut the shared mailbox again and see if userb can open the emails.

Rearchiving or updating the shortcuts will not help - only the procedure above.

I'm trying to explain the problem to EMC and to get them make a solution for it...

Regards

Thomas

Was the permission in place at the time the message was archived?

Sent from my iPad

Greetings,

When you check the permissions over the shared mailbox do you see any SID displayed instead of username from AD? If an SID is not being enumerated/linked to an existing object in AD that would have potential to cause problem for the call they goes in to find the permissions over the shared mailbox. If you see SID instead of username try by recording the SID and removing it from mailbox permissions set.

If it does not help, I would suggest you to engage EMC SourceOne support.

Thanks,

Rajan

Hi Rajan,

There is no SID and I would have been suspicious if there had been. The fact that other shared mailboxes open fine with exactly the same permissions is a mystery. I’ve engaged SourceOne support. Thanks for the advice though. Appreciated ☺

Richard

Richard Rawlings

Senior Server Engineer

Finance, Efficiencies,Technology & Asst

Plymouth City Council

Civic Centre

Plymouth

PL1 2AA

T +441752304218

F +441752304997

E richard.rawlings@plymouth.gov.uk

www.plymouth.gov.uk

Hi richard.

I think You really should try my suggestion.

It is a situation I have seen at several different costumer sites, even though they are running with the Offline Access Client. Some of them has been moved as shortcuttet emails because the Offline Access client in the beginning didn't restore emails when they where moved between folder or mailboxes. This feature was implemented later and the GPO setting for the client  called "Copy/restore" likewise.

I have reproduced the situation in my lab and can easily show You the situation.

Regards

Thomas

Hi Gary,

I couldn’t tell you for certain.

Regards,

Richard

Richard Rawlings

Senior Server Engineer

Finance, Efficiencies,Technology & Asst

Plymouth City Council

Civic Centre

Plymouth

PL1 2AA

T +441752304218

F +441752304997

E richard.rawlings@plymouth.gov.uk

www.plymouth.gov.uk

Hi Rajan.

I have just opened the support ticket, but I will keep you posted on the progress.

Regards

Thomas

Hi Thomas,

Can you send me an SR number where you worked with support on the issue ? I would like to review SR for my information, if it’s not an issue.

Thanks,

Rajan

Do we have any update on this.

i am having same situation where shortcut link migrated to exchange and users unable to access it from shared mailbox.

Can we too send you our problem ?

 

do tell us if you say yes then and then will send you .

 

thank you

 

Greetings,

 

If it is SourceOne related technical problem then you may either post here or for quick resolution engage support team via chat, opening SR online or by calling DELL EMC dispatch team to open SR for you.

 

Best regards,

Rajan Katwal