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May 23rd, 2008 13:00
RestoreShortcutByEID - Opening Msg by EID Failed.
Using one EX 4.81 SP1 build 409 server with Exchange 2003 SP2. Have a user base of 2,500 mailboxes and just over 1 million shortcut messages.
The OTG Windows Event Log is registering between 30 to 50 events a day similar to the following:
Source : CProcessMailbox
Routine : RestoreShortcutByEID
Description: Opening Msg by EID Failed. Msg ID is '000000009915B1D3882F24419158E988A00AB3AD07002FF47E0FFF0A3D44B632FE252C821AD60000006FA4E200002FF47E0FFF0A3D44B632FE252C821AD60000006FA90B0000'
HR : MAPI_E_NOT_FOUND
We shortcut the users mailboxes over a month ago and have literally only had 5 calls to the help desk from users saying they can't resolve shortcuts.
I don't understand why these events keep showing up. Are the shortcuts not resolving and users are just not telling us? Is this a problem I should care about? It also emails my mailbox when the alerts come in, I want to either fix it or block this particular type of notification if it's not important.
The OTG Windows Event Log is registering between 30 to 50 events a day similar to the following:
Source : CProcessMailbox
Routine : RestoreShortcutByEID
Description: Opening Msg by EID Failed. Msg ID is '000000009915B1D3882F24419158E988A00AB3AD07002FF47E0FFF0A3D44B632FE252C821AD60000006FA4E200002FF47E0FFF0A3D44B632FE252C821AD60000006FA90B0000'
HR : MAPI_E_NOT_FOUND
We shortcut the users mailboxes over a month ago and have literally only had 5 calls to the help desk from users saying they can't resolve shortcuts.
I don't understand why these events keep showing up. Are the shortcuts not resolving and users are just not telling us? Is this a problem I should care about? It also emails my mailbox when the alerts come in, I want to either fix it or block this particular type of notification if it's not important.
No Events found!