Yes, you can reset the status within the windows registry. Do a search on the volume number of the volume in question. You should be able to find it quickly under the OTG\EmailXtender\Vault key. Change the value of the StateFlag to complete. It's a hex value that you can find by looking at other completed volumes. Then restart the services and the status should be reset.
Thanks Thomas, it worked. I had to change the flags to 4009, stop the services and restart and the status was OK. I was then able to re-index.
I have also found why that folder failed to get indexed and not other, as I had the same problem again: If you run indexes and there is a EXsuspend command performed during that time (we do exsuspend for the daily backup), it seems to hang the re-indexing and live it into limbo.
Seems to me like an issue with EmailXtender, but at least know I do know how to reset!
This does work for correcting the status, but be careful when changing the status of the volumes. I would strongly recommend you verify that the volume is truly closed before changing the status. To confirm that the volume is closed - navigate to the extended drive and look for the .emx file with the proper volume name.
If you do have the .emx, then setting a status of 90009 is acceptable.
ttar1
6 Posts
0
May 1st, 2006 08:00
201001
29 Posts
0
May 2nd, 2006 16:00
I had to change the flags to 4009, stop the services and restart and the status was OK. I was then able to re-index.
I have also found why that folder failed to get indexed and not other, as I had the same problem again: If you run indexes and there is a EXsuspend command performed during that time (we do exsuspend for the daily backup), it seems to hang the re-indexing and live it into limbo.
Seems to me like an issue with EmailXtender, but at least know I do know how to reset!
Cheers
gwaters
12 Posts
0
September 6th, 2006 12:00
This does work for correcting the status, but be careful when changing the status of the volumes. I would strongly recommend you verify that the volume is truly closed before changing the status.
To confirm that the volume is closed - navigate to the extended drive and look for the .emx file with the proper volume name.
If you do have the .emx, then setting a status of 90009 is acceptable.