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607
June 6th, 2008 10:00
PST / Ingestion / Shortcuts?
We are running EX 4.8 SP1, Exchange 2003. We have already shortcut some of our users mailboxes.
We are now starting to ingest user's PST files into the archive. One of the problems we have run in to is the PST ingestion for those users who already have shortcuts in their PST files, those PST files are not ingesting at all.
Do we have to restore the shortcuts back to the PST before ingestion/shortcut to mailbox feature is done?
We are now starting to ingest user's PST files into the archive. One of the problems we have run in to is the PST ingestion for those users who already have shortcuts in their PST files, those PST files are not ingesting at all.
Do we have to restore the shortcuts back to the PST before ingestion/shortcut to mailbox feature is done?
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RKatwal
2 Intern
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600 Posts
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June 8th, 2008 21:00
If messages are already archived and shortcut then EX will not do anything to those(at least to my understaing), also if you already have the messages archived then why do we want to re-archive messages ? Please remember once you process messages using EmailXtract it would take certain properties to the messages to tell it next time that its already been archived or shortcut.
Also if messages are already shortcut there is no use to reprocess those because those are only stuby.
if you have copy of the same PST and that has not been touched by EmailXtract then you should be able to use that one again because that will not have properties tagged.
Thanks,
Raj
jskoecher
2 Intern
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204 Posts
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June 10th, 2008 00:00
you basically have two options with EmailXtract.
1) Either you just archive the messages from PST files and see in the detailed log what's being ingested. You can then run a separate shortcut task and e.g. use the option to write shortcuts into the users mailbox.
2) Or you do both in one step (using the shortcut task only). You will then have shortcuts in the PST file itself.
With a customer, we have three folders per PST file: 1) original, 2) archived 3) shortcutted. Just to make sure no info is lost when running shortcut tasks!
Be aware that you cannot shortcut any other object from PSTs than messages. Meaning if users have also other content "archived" to PST and you just archive messges from PSTs, shortcut those and delete the PST file, you loose the other information.
In addition, make 100% sure how many messages are in a PST file (2nd step) and how many messages were written back to Outlook. For currupt messages or MBCS messages, you'll have a dfifference. MBCS messages can be archived but not shortcutted; with a registry key, you can make EX write the entire message from the PST file back into the users mailbox.
Make sure to always use the latest EX build available!
For me, the PST migration posed some "challenges". EMC (Germany) told me they developed a toolset that supports one in migrating PST files. This was chargeable though but make a lot of sense in large environments.
Hope, this info helps.
Best regards, Jochen.