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December 28th, 2007 12:00
Proper procedures for Archiving from PST, and searching thereafter.
The core EmailXtender documentation does not provide enough information for each tab in the "Archive Task Dialog" window under the EmailXtract program.
I was trying to archive a PST file. Which tabs need to be filled in? I selected all dates and the PST file, and defined a user name under "Mailbox Selection", and ran the program, which listed 71 messages but no file size (0)... how can that be? A size of 0? I marked for the logs to be appended, but there is no information from this process in any log file in the C:\Program Files\EMC\DiskXtender\Logs subdirectory. So, where did it write the logs for that process?
I didn't know that this initial process would not contain shortcuts... after archiving, I have to then run a shortcut process? How to select after that? Why would I need to select the PST file twice? More problems listed later...
I was trying to archive a PST file. Which tabs need to be filled in? I selected all dates and the PST file, and defined a user name under "Mailbox Selection", and ran the program, which listed 71 messages but no file size (0)... how can that be? A size of 0? I marked for the logs to be appended, but there is no information from this process in any log file in the C:\Program Files\EMC\DiskXtender\Logs subdirectory. So, where did it write the logs for that process?
I didn't know that this initial process would not contain shortcuts... after archiving, I have to then run a shortcut process? How to select after that? Why would I need to select the PST file twice? More problems listed later...
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jskoecher
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December 28th, 2007 22:00
I agree on the documentation. - If you archive, you just bring the mails/contacts/calendar items into the archive. In case you select a mailbox with the archive task, you would also bring the mail items into the mailbox, but without shortcuts as full messages (we had a problem with mailbox quotas at this point). So it might be good to just run a shortcut task afterwards.
In your case, could it be, that all 71 messages have been archived previously? For testing purposes, you could set the logging to message details. Then each message will be found in the log and what action was taken (e.g. "skipped" for archived messages or "archived").
If you want only to bring shortcuted messages into the mailbox (one only can shortcut messages), you need to run a shortcut task after the archiving. Be careful: The shortcut task "changes" the original elements of the PST (e.g. attachments are taken out). So make a safty copy beforehand.
We also had messages with MBCS (multi-byte character set) in our old PSTs. They can be archived, indexed, but not shortcutted. In the admin guide, there is a registry key, that brings MBCS messages back into the user mailboxes as complete messages (as they cannot be shortcutted).
How many PSTs do you have? - I know that EMC (in Germany?) produced some "PST migration toolkit". One needs to buy this and it must be changed/adopted to the customers requirements. It can't be just installed, it's a bunch of scripts that take care of many otherwise manual steps.
Hope these pointers help you. - Best regards,
Jochen.