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April 12th, 2016 01:00
Problem with restoring mails SourceOne v.7.0
Hello all,
did someone have the same issue, than I?
When I try to restore mails from the archive with the Search-website, I get the error "An error occured while retrieving status details".
I tried different browers and restarted the archiveserver. But no success.
I'm able to use the "Copy to" button and the server is able to copy the selected mails to another archive.
I'm able to see the preview on the right side and I'm able to download the attachments.
The offline-client is working as well.
I use the version 7.0.0.2301 and the operating system of the server is Win2008R2 with SP1.
Somehow no error-messages in the logfiles of the server.
Cheers
Adam
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RKatwal
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600 Posts
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April 18th, 2016 18:00
hi Adam,
Is it possible that in past you started a restore job for messages and logged off ? There was a condition in earlier releases of SourceOne that could cause this issue. In SourceOne web search page, do you see that restore icon is spinning ? If it is then support can help you to sort it out, all you need to do is open support SR.
For fix, we will recommend you to upgrade. If hotfix for the version you are running will be available then support engineer should be able to get that for you.
Regards,
Rajan