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811
March 16th, 2009 09:00
problem to use shortcutaddin in outlook 2007
I've installed in an outlook 2007 sp1 shortcutaddin emx 4.81.1043, when I try to open any message shortcutted with EMX i've the error message initializing mapi session object failed.
The same problem if i use search plugin with this outlook 2007 client, error message:
unable to initialize version environment.
If i remove any plugin all works fine , only for email without shortcut ofcourse
The problem it's only with this pc , is there anybody that have any idea to solve this issue? many thanks
The same problem if i use search plugin with this outlook 2007 client, error message:
unable to initialize version environment.
If i remove any plugin all works fine , only for email without shortcut ofcourse
The problem it's only with this pc , is there anybody that have any idea to solve this issue? many thanks
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RKatwal
2 Intern
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600 Posts
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March 16th, 2009 15:00
on this machine is there Exchange Tools or Lotus Notes installed ?
If it has exchange tools then some time MAPI32.dll from exchange tools breaks shortcut resolution functionality, recreating MAPI32.dll again using FIXMAPI command line from windows.
There is a documented procedure under support notes section of powerlink.emc.com please have a look at it.
Thanks,
Rajan
RKatwal
2 Intern
•
600 Posts
0
March 16th, 2009 15:00
Exchange: Administrators cannot retrieve shortcut messages in Outlook 2007
Problem : Exchange administrators cannot use their administrative workstations to read shortcut mail. The MAPI button is unavailable in the Search Plug-in¿s Configuration Options.
Cause There are two versions of mapi32.dll on the workstation as a result of installing Outlook 2007 and Exchange administration tools (System Manager or Management Tools). This type of installation is incompatible with the Search Plug-In.
You cannot retrieve shortcut messages from Outlook 2007 if Exchange administration tools are installed on the same computer. Exchange administration tools use a different MAPI client.
Workaround On the Exchange administrator¿s workstation, use one of the following methods.
Method 1: Keep administration tools
16. Close Outlook.
EMC EmailXtender® Version 4.81 Patch 1043 Release Notes 31
Patch 655
17. Close the Exchange administration tools.
18. In the Windows\System32 directory:
a. Rename mapi32.dll to mapi32.dll.old.
b. Run fixmapi.exe.
Method 2: Remove Exchange administration tools
1. Uninstall Exchange administration tools on the administration
workstation.
2. Run fixmapi.exe from tthe Windows\System32 directory.
(SDR 20647, 22102; Support Solutions esg96064, 90233)