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23 Posts
0
651
July 14th, 2007 07:00
Problem to delete mail with shortcut
Hi there
When a user wants to delete a shortcutted mail in his Outlook-mailbox, it works fine when he deletes the mail directly in the right pane. Means, he doesn't open the mail, he just selects it and presses delete. This works fine.
If I open a shortcutted mail and then delete it (click on the black x), the mail loses its shortcut and it appears again in the right pane in Outlook. When I open it a second time an delete it again, then it finally disappears.
It's not a big problem, but it's getting annoying.
I tried this with Cached or without Cached modus.
Is this normal EmailXtender behaviour? Or did I miss something?
Thank you for any answers.
Regards,
Rod
EmailXtract 4.80.213
MS Exchange/ Win Server 2003
Outlook 2003
When a user wants to delete a shortcutted mail in his Outlook-mailbox, it works fine when he deletes the mail directly in the right pane. Means, he doesn't open the mail, he just selects it and presses delete. This works fine.
If I open a shortcutted mail and then delete it (click on the black x), the mail loses its shortcut and it appears again in the right pane in Outlook. When I open it a second time an delete it again, then it finally disappears.
It's not a big problem, but it's getting annoying.
I tried this with Cached or without Cached modus.
Is this normal EmailXtender behaviour? Or did I miss something?
Thank you for any answers.
Regards,
Rod
EmailXtract 4.80.213
MS Exchange/ Win Server 2003
Outlook 2003
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ccharlto
64 Posts
0
August 7th, 2007 08:00
I have attempted to reproduce the issue that you stated, however I was able to delete without an issue on the first attempt.
As an FYI, I have attempted this using 4.80.266.
I can understand this behaviour if using cache mode on the client, however I find it interesting that you are experiencing this when not in cache mode.
When you resolve the shortcut, it becomes displayed in standard ipm.note format, and thus should be deleted like a normal message.
Things to look into...
SP2 on Outlook?
Any other Outlook addins on Client?
Is this something that is happening for all users?
Which version of the Search Plugin/Shortcut Addin is installed?
Hope this will assist in pointing you into the right direction.
Rod--qI3O
23 Posts
0
August 10th, 2007 06:00
Thank you for answering. I'll check this after my holidays. First I'm gonna update to 4.80.266 and check if this still happens.
I'll be back in september...
Regards,
Rod
Rod--qI3O
23 Posts
0
September 24th, 2007 00:00
I'm back again. We upgraded EmailXtender but it's still the same.
I tried this from several clients. User Cached Mode disabled. It's always the same.
Maybe we just have to live with that?
EmailXtender 4.81.409
Search Plugin 4.80.213
Shortcut Addin 4.8
Outlook SP2
MS Exchange/ Win Server 2003