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May 30th, 2008 09:00

Overcome the keyword over 20 characters limit for To, From and CC

as per the Search Guide

"During the indexing process when EmailXtender archives a
message, all words are truncated to 20 characters. If keyword is
longer than 20 characters, enter only the first 20 characters of the
word as search criteria, or use a wildcard. For more information
on wildcards, refer to Wildcards on page 5-11.¿


My question related to this 20 character keyword limit for the TO and FROM and BCC fields. Since many To and From addresses are always more than 20 characters how do I do wild-card SMTP searches?

example if I get email from two individuals at the same domain

say

JaneDoe@twenty.com (18 characters)

and

AnthonyTDoe@twenty.com (22 characters)

and do a wild-card search for

*@twenty.com

The first address will work but since the second is truncated in the indexes as

"AnthonyTDoe@twenty.c"

it will not match the search criteria.

How do I get around this problem? (which is what is happening to me) as I need to find all email from that specific domain?

Thank you
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