Offline voulmes in HealthCheck utility

how do you see than this volumes are offline?

Normally, to fix this volumes with red mark, you have re-index this volumen.

Hi Duncan,

Idealy one container should be assigned to one index set only, unless someone has done something tricky, I did not see EX doing it on itself.

There are few manual ways to fix index sets but I would say get it from a support engineer because that way you know everything has been analysed by the support organisation before the decision was made to manupulate indexes.

If you are getting red X marks in healthcheck, see if you have the same red X marks in EX Admin GUI or not ? They both are meant to match because Admin is meant to look for the EMX file for the closed container, if EMX file is not resent at the desired location you will see red X marks. You cannot fix it with healthcheck because these re different that having blue or red "!" marks.

Red "X" mark means EMX file went missing. If you have backup you can restore these files from backup to its needed location with rest of the EMX files.

Hope this helps.

Thanks,
Raj

Hi Duncan,

You can try this:

1. You must search this folder: E:\Program Files\OTG\EmailXtender\EmailVault_Index\IndexDir\EmailVault_Index_Archive\yyyymm\xxx. You can to know what folder have you search by healthcheck with view by volume.

2. Delete all other files in the index folder except the volumes.txt file and the corrupt.idx. Important, don't delete volumes.txt

3. Right click on the index in Healthcheck and click on Rebuild Index.

4. The indexer process will queue all volumes in the affected index to be re-indexed.

This method is valid to volumes with blue mark but, you will must to create the "corrupt.idx" file. This file is empty. After you must start from second step.