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amediratta

2 Intern

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2K Posts

388

February 28th, 2008 10:00

No mail servers in EmailXtract task

While creating a new EmailXtract task for archiving/shortcutting, I do not see the mail servers in the "Mailbox Selection" tab.

What could be the possibility and how to get them back?

jskoecher

2 Intern

 • 

204 Posts

February 28th, 2008 11:00

Hm, Exchange environment?! Which EX version? Do you journal mails and is that working?

Have a look if the MAPI profile of the server is working... Test opening Outlook. If that's not working, try restarting the Exchange and/or the data source service.

With a client of mine using Exchange I have continuous problems that the MAPI profile "hangs". The latest build apparently has some features for this, beyond the release notes; but I continue to have problems.

Regards, Jochen.

amediratta

2 Intern

 • 

2K Posts

March 1st, 2008 22:00

When the admin forgot the EX account password, he opened EmailXtract cancelling the password prompt in a way skipping the importance/functionality of the EX account.

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