Journal mailbox exploded with log mails

Hi Martin,

Try the following:

1. First of all stop EX from pulling mail from journaling mailboxes to do this go to registry editor hive HKLM\Software\OTG\EmailXtender\OnChange and set SuspendMailPull to 1
2. Now once EX stops pulling mail from journal mailbox configure EX to not to send emails out with errors which can be done in the EX Admin GUI.
3. Third thing you want to do is to configure rule in Outlook of EX server to move messages from the service account itself to another folder or create an exclussion rule on the EX server to not to archive messages from EX server.
4. From journaling mailbox move out messages that are for these notifcation emails and also check for any message which could be stuck near to the bottom of the mailbox. You might want to create a folder and move messages there because EX only care for Inbox folder of journaling mailboxes that way you are not deleting anything.
5. Now you are ready to start ingesting emails again so get back the SuspendMailPull reg ket to 0 again.

I hope that helps, if problem continue to occur speak to EMC Support.

Thanks,
Rajan

Hi Rajan,

1. Done
2. I can't seem to find where to stop the error messages in the EX admin GUI, do I need to create a rule for that?
3. Done
4. Created a rule that deleted the error messages, which took a very long time for 5 million mails. The Inbox is now empty.
5. awaiting

Hi Martin,

2. I can't seem to find where to stop the error messages in the EX admin GUI, do I need to create a rule for that?

Answer: Open EX Admin GUI, Select View, Select Account Info..., Next to Admin Email Address there will be an email address, this email address is the one were notification emails for errors in OTG log gets sent. You could remove/change this email address.

Hope that helps.

Thanks,
Rajan

Hi Rajan,

thanks, I found it and removed it.

Unfortunately it still keeps sending the error log mails everytime I start the Email Data Source service.

I guess I have to talk to EMC support.

thanks for your help.

BR,
Martin

Hi Martin,

This setting is saved in the registry and ready by the services when it started. Have you also tried restarting EX services after making changes ? Since you are talking to support about it I am sure they will be able to assist in this issue.

Thanks,
Rajan

Hi Rajan,

Yes, I restarted the server. But everytime the service start, the mailbox gets floded with mails.
Unfortunately we no longer have support from EMC, so we have to pay for support.
Do you know if that is possible either per hour or per incident?

Best regards,
Martin

Hi Martin,

I do not think if there is per hour or per incident support model exist but again I am not the one in renewals department. You might want to talk to your account team about your support contract.

Thanks,
Rajan

Hello,

     These emails being received by the journal mailbox are actually errors that are logged to the OTG event log.  The OTG Event log should have an error entry for each e-mail being sent.  Configuring EmailXtender to send emails to the journal mailbox is counter productive since the goal of these emails is to alert EmailXtender Administrators of any errors being recorded in the OTG event log, when they are sent to the Journal Mailbox EmailXtender will just pull them out with the rest of the mail in the mailbox (Note, EmailXtender does not archive these messages).  If you want to use this feature I would suggest configuring them to be sent to the EmailXtender Administrator, just make sure a mailbox rule is configured that directs them to a folder other than their inbox.

     The root cause of the problem you are experiencing is probably a message that EmailXtender is failing to archive and failing to move to Sent Items.  Every time EmailXtender connects to the mailbox and tries to archive the message at least one error will be logged and at least one e-mail will be sent if alerts are configured.  Open your Journal Mailbox and sort by date, you should see a message or multiple messages, that are older than the rest in the mailbox.  Move these messages to Sent Items manually to resolve and prevent the errors from being logged in the OTG log and sent via Administrative alerts.  For a permanent fix open a Service Request stating that corrupt, or problematic, messages are not automatically being moved to Sent Items.

Thanks!

Andrew

Hi,

I am having a similar problem. Clean install of EmailXtender. Saw an option to enable email alerts, (thinking I might get one or two when things go wrong with the server) so set it up, and as soon as I rebooted the server started gettting hundreds of emails which never stop.

I've followed the instructions to remove the admin email in this thread, but the mails just keep on coming.

Does anyone have a solution to this?

Thanks

Hi Chris.

I actually went to the submitter in this threat called Foss and solved the problem for them.

During this we also saw that even though we had removed the admin email as described we also saw that emails continued to flow into the system.

Further investigation showed that it was just a backlog of these warnings that wwas lying in the mailbox and in the message queues.

So if you have managed to stop the creation of new errors or warnings beeing logged in the OTG event log on the emailxtender server, then there will not be new sent to the admin account - and nor will they be sent to it if you have removed the admin email from EX configuration.

So all you need is to let the backlog flow thrue the system - check that the admin mailbox does not still grow and that the emailxtender msm queue's on emailxtender server does not grow.

Regards

Thomas