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39 Posts
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2193
February 15th, 2012 06:00
Issues when running the restore shortcut activity
Hi
At a customer i have ran into several issues.
Se we decided to restore all shortcuts from the archive into the maialbox.
It ran for a lot of items correclty howver a lot of them are failing.
This is the error i get in the logs
Restoring message failed. Error code: -2147467259, MsgId: 50412BA8528C23A3901A6B73E0E8756EAC12ED98719E431400, Folder: \, Subject: Service virtual memory on dc-03.zonmw.nl is now ok Date: 2011-11-22T21:24:31. Error Description: System call failed. (0x86040100) Unspecified error (0x80004005) [EmcShortcutRestoreJBC.exe, CoExExchProvider.cpp(1746).CoExExchProvider::RestoreShortcuttedDoc]
In the eventviewer there is a message refering to the a antry missing in the index.
So i tried rebuilding the indexes but that seem to fail as well with the following error in the eventvwr
Failed to Find Work Queue Index Path, hr = 0x0, Path: = \\marc-01\Index\, 10Year\200107\001 (0x86042606) [ExAsAdmin.exe, ExAsAdminPoll.cpp(1406).CExAsAdminPoll::ProcessRebuildIndexCmd]
Hopefully someone has got any suggestions?
In addition does anyone encounter issues when configuring sso on windows 2008 r2?
Followin the emc installation guidem i don' t seem to be able to get it up and running.
Thnx
G"
Tom
RKatwal
2 Intern
•
600 Posts
0
February 15th, 2012 07:00
Greetings,
You appears to have added multiple things in the same query, it might have been easy to divide them. In any case here are some of my thoughts
Restoring message failed. Error code: -2147467259, MsgId: 50412BA8528C23A3901A6B73E0E8756EAC12ED98719E431400, Folder: \, Subject: Service virtual memory on dc-03.zonmw.nl is now ok Date: 2011-11-22T21:24:31. Error Description: System call failed. (0x86040100) Unspecified error (0x80004005)
For the above query what you need to confirm that if in first restore these messages failed, can you restore these in next run. If you can then I think we have the solution for you. You will have to open support ticket with EMC support. There is a defect on which we are working with Microsoft in the mean time we have some workarounds we can use.
In case the same message fails to restore in all restatore attempts then you need to find out what happened to message with MessageID 50412BA8528C23A3901A6B73E0E8756EAC12ED98719E431400 This is something that support can help you with as well.
***************************************************************************
Failed to Find Work Queue Index Path, hr = 0x0, Path: =
marc-01\Index\, (0x86042606)
This points to path not being set properly for indexing or when services got started the path
marc-01\Index\
marc-01\Index\> didn’t exist. Please restart the SourceOne services on archive servers with index roles and if the error continue to come please open support ticket for this issue. Indexer will be looking for this path to index the data
marc-01\Index\10Year\200107\001
marc-01\Index\10Year\200107\001> and make sure SourceOne service account has proper permissions on this folder in fact all folders below
marc-01\index
marc-01\index>
***************************************************************************
SSO on Windows 2008 R2
There are special instructions for Windows 2008 that needs to be thoroughly followed and mostly it would work just fine. Just make sure you do not follow the instructions for other server versions because they didn’t have IIS 7 or above. EMC Support can help with checking the configurations should you like.
Thanks,
Rajan
TomDB1
39 Posts
0
February 15th, 2012 07:00
Hi Rajan
Thnx for your reply
About the path not being set correctly, is there a way i could verify this myself? Or check this out?
regards
IT_Warlock
48 Posts
0
February 29th, 2012 15:00
Hi TomDB,
You can check your currently configured paths using the SourceOne Console:
1) Native Archive > Archive Folders > Right-click on your SourceOne Archive Folder > Properties > Indexing & Storage Options.
2) Native Archive > Server Configuration > Properties > Archive & Index tabs.
Cheers,
Brad