Unsolved
This post is more than 5 years old
2 Posts
0
2117
May 16th, 2008 02:00
'Invalid procedure call or argument' when opening shortcuts in outlook
We are trialing EmailXtender and have run into a problem when trying to retrieve an archived email using the outlook client (2003).
When we double click a shortcut we get a message telling us "The message selected is archived & shortcutted and cannot currently be retrieved..." A look into our GETMSGFAIL.LOG shows us the following:
********************************************************************************
Error retrieving archived message on Thursday, May 15, 2008 11:43:30
********************************************************************************
CExchShortcut: Cannot download message data.CExchShortcut: Cannot send http request.
CExchShortcut: Cannot download message data.CExchShortcut: Cannot send http request.
********************************************************************************
Error retrieving archived message on Thursday, May 15, 2008 12:18:37
********************************************************************************
CExchShortcut: Cannot download message data.CExchShortcut: Error occurred/detected while parsing response. strResponse:
query page
Error occurred while unarchiving message. Error code: 0x5. Error description: Invalid procedure call or argument.
Having looked through these forums there are a few posts relating to DCOM permissions which we have followed but nothing seems to be fixing it. Retrieving the message through the search utility works fine, so it looks like it's a problem with the data that query.asp is returning.
Any ideas?
Thanks
When we double click a shortcut we get a message telling us "The message selected is archived & shortcutted and cannot currently be retrieved..." A look into our GETMSGFAIL.LOG shows us the following:
********************************************************************************
Error retrieving archived message on Thursday, May 15, 2008 11:43:30
********************************************************************************
CExchShortcut: Cannot download message data.CExchShortcut: Cannot send http request.
CExchShortcut: Cannot download message data.CExchShortcut: Cannot send http request.
********************************************************************************
Error retrieving archived message on Thursday, May 15, 2008 12:18:37
********************************************************************************
CExchShortcut: Cannot download message data.CExchShortcut: Error occurred/detected while parsing response. strResponse:
Error occurred while unarchiving message. Error code: 0x5. Error description: Invalid procedure call or argument.
Having looked through these forums there are a few posts relating to DCOM permissions which we have followed but nothing seems to be fixing it. Retrieving the message through the search utility works fine, so it looks like it's a problem with the data that query.asp is returning.
Any ideas?
Thanks
No Events found!
jskoecher
2 Intern
•
204 Posts
0
May 16th, 2008 05:00
I would check 1) if opening the shorcuts from the EX server itself or 2) via web search (http://localhost/EmailXtender). Is your EmailXtender server running on Windows 2003 SP1 or 2? Is EmailXtender in version 4.81.564? You don't test from a Outlook machine with UserCache installed?
In the ExInstallGuide.pdf, there is a section in the OWA installation (which you might not use) called "EmailXtender Server: Verify query.asp is Default Content Page" and "EmailXtender Server: Verify Permissions on Installed
Components", but which describes some settings. Having installed these, Shortcut resolution and OWA worked for me, so you might want to try.
Hope that helps, Jochen.
ShaunJones
2 Posts
0
May 21st, 2008 08:00