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March 31st, 2009 02:00

I have more than 23000 messages in ex50_index_queue

Hello to all,

I have many messages in this queue. The index service is running very well but I have many messages stucked in ex50_index_queue.

I have several servers with messages stucked.

I have 8 "exindex.exe" proccess.
24 Gb RAM
4 processors Dual Core.
EmailXtender 4.81.1043.
Windows 2003 Enterprise Edition SP1

I can't to open a case in Support..... grgrgrgrrgrgrgrgrgr

Regards.

2 Intern

 • 

600 Posts

March 31st, 2009 21:00

Hi Pit,

I seems to have seen it but didn't get chance to troubleshoot it.

if I am not wrong, you might be seeing that if new data comes to index rueue its draining out find but there are few messages which are left in index queue that does not drain out.

Please confirm if that the case.

thanks,
rajan

65 Posts

April 6th, 2009 00:00

Yes, is correct. It is that case.

Thanks

2 Intern

 • 

600 Posts

April 7th, 2009 18:00

You mentioned you cannot contact support but I do not see any other solution to this issue.

I could be wrong but if your case is what I am understaning support should be able to get a hotfix for you.

Let support decide what to do, all you need to do is open service request and provide information they are looking for.

Thanks,
Rajan

65 Posts

April 16th, 2009 00:00

Thanks Rajan,

I will wait to have a support contract in this customer.

Regards.
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