Failed to open shortcut from OWA / 0x80004005 / 0X80040150

Hi all,

We are using EmailXtender 4.8 SP1 and a clustered MS Exchange 2003 SP2.

Opening shortcuts from within MS Outlook 2003 works fine :

• The icon clearly indicates the message as being archived.
  
• The archived message is retrieved when opened, exactly as supposed to.
  

Opening the same shortcuts from OWA does not produce the desired result :

• The icon in front of the message is the standard icon (the envelope), instead of the archived icon.
  
• When doubleclicked, a message containing the following text opens :
  

' strLogonUser = /

Folder1=http:// /Exchange/ /Postvak IN/

strUrl=http:// /Exchange/ /Postvak%20IN/

nLength=191

strMsgURL=http:// /Exchange/ /Postvak IN/%28Archived%20w_xF8FF_%20Attachments%29%20Rolling%208%20Day%20Summary%28Schedule%20Name%3AWeekly%2DMondaynoon%29%2E%2D2%2EEML

nPos =66
EXEntryID = 4D87575C33480A1C836895E8

Folder1=http:// /Exchange/ /Postvak IN/

strUrl=http:// /Exchange/ /Postvak%20IN/

nLength=191

strMsgURL=http:// /Exchange/ /Postvak IN/%28Archived%20w_xF8FF_%20Attachments%29%20Rolling%208%20Day%20Summary%28Schedule%20Name%3AWeekly%2DMondaynoon%29%2E%2D2%2EEML

nPos =66
Folder URL = http:// /Exchange/ /Postvak%20IN
EXEntryID = 4D87575C33480A1C836895E8 Mbox User = @ Data URL = http:// /Exchange/ /Postvak IN/%28Archived%20w_xF8FF_%20Attachments%29%20Rolling%208%20Day%20Summary%28Schedule%20Name%3AWeekly%2DMondaynoon%29%2E%2D2%2EEML
Failed to open shortcut. Could not rebuild the original message. Error code: 0x80004005. Error description: The Restored URL is Error occurred while unarchiving message. Error code: 0x80040150. Error description: ..
.

Following items might be of interest as well, related or not :

• No, unfortunately I cannot confirm that ALL users are having this problem.
  
• I have noticed that I cannot log in to the websearch any more.
  
• I have already checked the permissions of the EX Service account on the exchange server as stated in esg92515
  
• No, the mail does not contain any foreign or special characters (apart from slash or brackets).
  

Any suggestions would be highly appreciated...