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4 Posts
0
1279
January 26th, 2010 11:00
Error when restoring shortcutted message to mail server
Below is an error I receive when tryign to restore a shortcutted message. I checked event logs of all the ES1 servers and nothing references this error.
Unable to restore the message.
An internal error has occurred. Please contact System Administrator.
EMC SourceOne
Shortcut message restoration
Any ideas on where I should begin troubleshooting?
Exchange 2007
ES1 Version: 6.5.1.1346
No Events found!
JLPerez1
12 Posts
0
April 28th, 2010 17:00
Hi,
Did you solve this? I´m experiencing the same problem while restoring emails or accessing shortcutted attachments.
I suspect this is because the customer changed the service account password (and I just retyped the password for all ES1 Services) but I´m not sure.
Thanks
casexchadmin
4 Posts
0
April 29th, 2010 05:00
This problem was resolved by assigning correct permissions to the ES1 security group on the Exchange server. The ES1 server was unable to write back to the exchange database from which it was attempting to restore the original message to.
Hope this helps,
Pete