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February 17th, 2009 02:00
EMC SourceOne Offline Access - old shortcuts are not in cache db
Good morning,
I have problem with caching of previously shortcutted massages after installation of EMC SourceOne Offline Access client. It is able to move to cache only messages which are shortcutted after client installation.
I have only one User Cache front-end server installed, so I have Primary server URL and Secondary server URL the same.
Client config: XP or Vista, Outlook 2003
Servers: EXtender server 4.81.655, User Cache latest build (compatible with EMC SourceOne Offline Access).
Thanks
Petr Faltyn
I have problem with caching of previously shortcutted massages after installation of EMC SourceOne Offline Access client. It is able to move to cache only messages which are shortcutted after client installation.
I have only one User Cache front-end server installed, so I have Primary server URL and Secondary server URL the same.
Client config: XP or Vista, Outlook 2003
Servers: EXtender server 4.81.655, User Cache latest build (compatible with EMC SourceOne Offline Access).
Thanks
Petr Faltyn
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petrf
26 Posts
0
February 27th, 2009 03:00
Applying solution esg103228 did help in our environment completely.
1. Shut down the Usercache services on the front end server.
2. Stop the EMCRetriever application pool in IIS.
3. Create a new reg key under "HKLM\Software\EMC\EmailXtender\" called "xtenderservers".
4. Create a string value called "server1" and the value should be the xtender server. If there are multiple xtender servers, add additional string values named "server2", "server3", etc.
5. Restart the application pool.
6. Restart the Usercache services.
Thanks to Mr. Köcher
pf