EmailXtract not checking all subfolders of a Inbox

Hello,

We would need more details to be able to assist you.

1) Version of EmailXtender : 4.81.####

2) Version of Exchange/Notes hosting the users Mailbox.

3) Did you grant "Send as - Receive As" permissions for the service account to all mailboxes ?

4) Enable "detailed Logging" on the Archive Job and provide error messages being reported.

Once we know this, I beleive we will be able to assist you more efficiently.

Regards

Stephane

1) 4.81.1459

2)Exchange 2003

3)The service account has Full Mailbox access to all mailboxes.

4)

Running Shortcut Task         : Task0369

  Verify existing shortcuts : True

  Delete missing shortcuts  : True

  Simulated operation only?    : False

  Using MAPI profile: MS Exchange Settings

  Using distribution list: Strahm, Vance

  Process messages older than  : 60 days

  Using Received date in messages

  Searching for messages which have been read

  Searching for messages which are unread

  Task Start Time             : 08-30-2010 12:11:52

  Server availability checked...

  Processing messages older than: July 01, 2010 - 00:00:00

------------ Shortcut --> Processing Mailboxes for Server: KCEXCHANGE ------------------

Server DN = /O=MAC Equipment, Inc./OU=KC/cn=Configuration/cn=Servers/cn=KCEXCHANGE

12:11:54: Mailbox: Strahm, Vance

12:11:54:     Folder: 00000 Billing Backlog Reports Skipping (Folder)

12:11:54:     Folder: 00000 Change Order Status Report Skipping (Folder)

12:11:54:     Folder: 00000 Controls Change Order Status Report Skipping (Folder)

12:11:54:     Folder: 00000 Kaizen Skipping (Folder)

12:11:54:     Folder: 00000 PM Emails Skipping (Folder)

12:11:54:     Folder: 00000 PMC Backlog Reports Skipping (Folder)

12:11:54:     Folder: 00000 PMC Safety Skipping (Folder)

12:11:54:     Folder: 00000 PMC Standards Skipping (Folder)

12:11:54:     Folder: 00000 Production Reports Skipping (Folder)

12:11:54:     Folder: 05010 (06-679) Wrigley Gum Base Skipping (Folder)

12:11:54:     Folder: 05029 (06-141) WGI-Georgia Gulf Skipping (Folder)

12:11:54:     Folder: 07099 LG-American Gypsum Skipping (Folder)

12:11:54:     Folder: 07235 McKee Plant 5 Skipping (Folder)

12:11:54:     Folder: 07527 SVA Skipping (Folder)

12:11:54:     Folder: 08041 Sherwin Warranty Skipping (Folder)

12:11:54:     Folder: 08382 MGC Polymers Skipping (Folder)

12:11:54:     Folder: 09325 MHI/Exxon Singapore Skipping (Folder)

12:11:54:     Folder: 10551 New World Pasta Skipping (Folder)

12:11:54:     Folder: 11415 McKee Line 504 Skipping (Folder)

12:11:54:     Folder: 11600 Fab Tech Skipping (Folder)

12:11:54:     Folder: 11820/12874 Imperial Sugar Skipping (Folder)

12:11:54:     Folder: 13479 Paramount Farms Skipping (Folder)

12:11:54:     Folder: 15681 H&M (Mirant Power) Skipping (Folder)

12:11:54:     Folder: 15774 Imperial - Gramercy Skipping (Folder)

12:11:54:     Folder: 15962 CMH Brazil Skipping (Folder)

12:11:54:     Folder: 16011 American Snuff Skipping (Folder)

12:11:54:     Folder: 16339 LSR Gramercy Skipping (Folder)

12:11:54:     Folder: 999000 KBR Chemetall Skipping (Folder)

12:11:54:     Folder: Calendar Skipping (Folder)

12:11:54:     Folder: Contacts Skipping (Folder)

12:11:54:     Folder: Deleted Items Skipping (Folder)

12:11:54:     Folder: Drafts Skipping (Folder)

12:11:54:     Folder: Inbox

12:11:54:     Verified Shortcut -> Class: IPM.Note.ExShortcut  Date: 6/28/2010 - 8:2:52  From: Schonacher, Andrew  Subject: lnspection place  MsgID: 4D91D87BCF14823182F9C9AF

12:11:54:     Verified Shortcut -> Class: IPM.Note.ExShortcut  Date: 5/10/2010 - 13:58:5  From: Dressman, Kevin  Subject: RE: 156083.pdf - Adobe Reader  MsgID: 4D51923DFC406552B1D0BCA4

12:11:54:     Folder: Journal Skipping (Folder)

12:11:54:     Folder: Junk E-mail Skipping (Folder)

12:11:54:     Folder: Notes Skipping (Folder)

12:11:54:     Folder: Oracle E-mails Skipping (Folder)

12:11:54:     Folder: Outbox Skipping (Folder)

12:11:54:     Folder: Saved Items Skipping (Folder)

12:11:54:     Folder: Sent Items Skipping (Folder)

12:11:54:     Folder: Sync Issues Skipping (Folder)

12:11:54:     Folder: Tasks Skipping (Folder)

12:11:54:     Folder: Travel Information Skipping (Folder)

12:11:54:   Total Msg Processed:      2  Size (MB):     0  Matched:      0  Size (MB):     0  Archived:      0  Size (MB):     0  Shortcut:      2  Size (MB):     0

Server: KCEXCHANGE  Total Msg Processed:      2  Size (MB):     0  Matched:      0  Size (MB):     0  Archived:      0  Size (MB):     0  Duplicates:      0  Shortcut:      2  Size (MB):     0

  Deleted:      0  Size (MB):     0

  Task Completion Time         : 08-30-2010 12:11:57

What if these folders are on the main level?  Meaning the same level as Deleted Items, Sent Items, and Inbox.  How can you get emailxtender to scan them if they aren't a subfolder of the Inbox?

EmailXtract can Archive folders from the Top Level, This is documented in the EmailXtender Administration Guide on Page 11-66, here is the relevant part :

User Defined Folders

Thanks for the reply.  The User-defined box was checked.  I decided to move those top level folders under the Inbox and it solved my problems.

Thanks again.