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kauanoee

80 Posts

924

August 29th, 2007 13:00

EmailXtract - How To Run Scheduled Tasks as a Service

I am trying to set up some tasks (archive, shortcut, and delete) in EmailXtract to run as a service...this would be very beneficial for the client so that it would run automatically and the client would just have to verify that it is working instead of manually running it (which we all sometimes forget to do). However, under 2 different EX servers the process doesn't work. I set the appropriate parameters and open the scheduled tasks dialogue box. A countdown to when the task will take place is shown. When the task runs (and completes), I check the log file and what I see is 'No server(s) or PSTs found' under version 4.80. On version 4.81, I don't even get a log file generated.

Has anyone else run into this situation, and if so, what was the solution?

Thanks in advance for your help.

kauanoee

80 Posts

August 30th, 2007 10:00

Just a follow up to this posted message. I found that if I don't elect to run it as a service that it works fine during the appropriate schedule, however I still need to be logged into the server in order for this to work properly.

Rod--qI3O

23 Posts

May 7th, 2008 04:00

We have the same problem. We have shortcut and archive jobs running every night. We have about 20 shortcut jobs. Some of them are running properly. But some don't. The logfile says:
No server(s) or PSTs found.
Server availability checked...
Task Completion Time : 05-06-2008 20:45:05

The task is scheduled as:
Recurring Daily Task, Run as Service
Start Task at: 20:45:00

When I run this task manual. It works perfect. When it should run as a service it doesn't.

Does anybody know how to resolve this?

Emailxtender 4.81.564
Win Server 2003
MS Outlook SP3

Gui

27 Posts

May 7th, 2008 05:00

Rod,

I had similar issues regarding this version of emailxtract. EMC support staff provided me with a patch. After that, all tasks defined to run as a service, worked again as expected. I suggest to open a case at EMC.

Rod--qI3O

23 Posts

May 8th, 2008 06:00

Thanks. I'll ask for it.

RKatwal

2 Intern

 • 

600 Posts

May 15th, 2008 18:00

HI Rod,

What Guido Peter has mentioned was true for EX 4.81.409 version and specific to WIndows 2003 SP2 (SP1 didn't have issue), but you are running 4.81.564 which had the fix already added. There is a good chance that issue could be somewhere else, now since you are engaging support I am sure they will he able to help you there.

Thanks,
Raj

Rod--qI3O

23 Posts

May 19th, 2008 00:00

EMC Support offered another patch to install. It's 4.81.619. This one should eliminate the problems we have with the tasks as services.
I couldn't install it yet. I'll post here how it worked.

Rod--qI3O

23 Posts

May 25th, 2008 23:00

After installing the hotfix 4.81.619, the services run as they're supposed to.
The hotfix did what it had to do. What a relief.

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