Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

CE

cthompson-EWFNS

2 Posts

356

December 3rd, 2008 14:00

EmailXtract errors & crashing

Repeatedly getting this error. Extract is useless. Archiving seems to work, shortcutting will run, but then shortcuts are not accessible in the client. EmailXtract always crashes, even after a task completes, just closing the GUI.

Faulting application EmailXtract_Exchange.exe, version 4.81.564.0, faulting module MSMAPI32.DLL, version 11.0.8200.0, fault address 0x00007ad7.

Help please.
Craig

Ytsejamer1_ef7a41

30 Posts

December 5th, 2008 05:00

I had a lot of problems with Extract crashing under version 564. I had a ticket open with EMC for about 7 months. They gave me a special binary that was a newer build of the Extract.exe file. I used that until 655 came out.

I'd upgrade ASAP to version 655. Otherwise, if you want, I can dig up that binary and forward it over to you. I make no promises that it won't hose anything else, cya statement insert here, etc, etc... :)

RKatwal

2 Intern

 • 

600 Posts

December 7th, 2008 17:00

Hi Craig,

The error message you are mentioning due to N number of reasons, unless someone spends time to dig out debug informatioin there is nothing that once could certainly confirm about this error.

All it means that EmailXtract_Exchange.exe has died due to failure of MSMAPI32.DLL,

As mentioned by another user best is to upgrade to 4.81.655 and see if the issue disapper, if it does not you might want to talk to EmailXtender Support about this issue.

Alternatively if you do not want to upgrade and would like the issue be addressed still its EMC Support that needs to analyze all the information to let you know about a fix. One fix that worked on another site cannot garuntee in your environment unless ALL symptoms match.

Thank,
Raj

Was this post helpful?

View All

No Events found!

Top