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2 Intern
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138 Posts
0
274
September 29th, 2008 11:00
EmailXtender Web Search: Cannot log on. IE locks/freezes.
Hello,
With no changes to the system since it was working (which was Friday), the Web Search is not allowing anyone to log on, from any workstation. Worst case is the IE browser locks up.
This used to work on the machines experiencing this now.
I was wondering if there was a way to restart this, without affecting any other EX services such as archived mail retrieval requests and shortcut tasks. I could just reboot the machine, but it is too intrusive.
Thanks,
With no changes to the system since it was working (which was Friday), the Web Search is not allowing anyone to log on, from any workstation. Worst case is the IE browser locks up.
This used to work on the machines experiencing this now.
I was wondering if there was a way to restart this, without affecting any other EX services such as archived mail retrieval requests and shortcut tasks. I could just reboot the machine, but it is too intrusive.
Thanks,
No Events found!
Wisers
2 Intern
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138 Posts
0
September 29th, 2008 13:00
all other EX services are up and running fine for users.
RKatwal
2 Intern
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600 Posts
0
October 2nd, 2008 20:00
You might can try to restart only Query service from EX to see if that helps you by any chance ? It would break Ex Search connections and also affect shortcut retrieval till service is back and running.
Also check if shortcuts are working ?
I saw some weird behaviour is there are some authentication errors logged in application event log due to a password used by IUSER not being in sync.
You have already engaged support so I guess they will evaluate the system and let you know what could be the best course of action.
If restart of server would not fix, i would suggest checking the ports in your firewall 1208 is needed to be opened for web search to work other than port 80.
Thanks,
Rajan
Wisers
2 Intern
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138 Posts
0
October 27th, 2008 06:00
This problem happened again, so I searched the KB then went to the forums, only to find this posting started by me.
Restart of Query service and Exchange Manager service resolved this.
RKatwal
2 Intern
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600 Posts
0
November 11th, 2008 20:00
If it happens on a regular basis speak to EMC Support to find out the root cause and may be another fix
Thanks,
Rajan