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38 Posts
0
1105
September 10th, 2007 16:00
EmailXtender Shortcut error with old messages
Hi,
The problem was EmailXtender displayed the error: "EmailXtender HttpClient unable to retrieve URL: error: 'http:///exnotesshortcut/query.asp?method=restoremsgbyentryid&database=CN=LEGATO/O=EMCCORP!!ExShortcut.nsf&folder=""&entryid=4287707DE70394F346364FFC"
We solved it with the fix:
"Check the Comments field on the Miscellaneous tab in the person document of the EmailXtender Shortcut person. The Comments field should list each EmailXtender server on the network, one EmailXtender server per line may be listed. If the Comments field is properly configured, shut down the Domino server, uninstall shortcut support and then reinstall it"
Now, the problem continue with the old migrated and shorchuted messages before we applied the fix. The question is How do I get the old messages?
Environment
- EmailXtender 4.80.266
- Lotus Domino 7 in Linux server
Regards
Equintan@
The problem was EmailXtender displayed the error: "EmailXtender HttpClient unable to retrieve URL: error: 'http:///exnotesshortcut/query.asp?method=restoremsgbyentryid&database=CN=LEGATO/O=EMCCORP!!ExShortcut.nsf&folder=""&entryid=4287707DE70394F346364FFC"
We solved it with the fix:
"Check the Comments field on the Miscellaneous tab in the person document of the EmailXtender Shortcut person. The Comments field should list each EmailXtender server on the network, one EmailXtender server per line may be listed. If the Comments field is properly configured, shut down the Domino server, uninstall shortcut support and then reinstall it"
Now, the problem continue with the old migrated and shorchuted messages before we applied the fix. The question is How do I get the old messages?
Environment
- EmailXtender 4.80.266
- Lotus Domino 7 in Linux server
Regards
Equintan@
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fschlupp
397 Posts
0
September 11th, 2007 04:00
In EmailXtender 4.6 or greater, the message appears as a normal message (unless the admin has chosen to prepend archived to the subject - version 4.6 only).
In version 4.5, the shortcut feature requires that the search plugin be installed. The user will open a message and find a .Nex file attachment. The user must then right click on the message and choose launch. This uses the search plugin to retrieve the message and restore it back into the mailbox.
fschlupp
397 Posts
0
September 11th, 2007 07:00
equintana2
38 Posts
0
September 11th, 2007 07:00
The old shortcut were created with the same version that is installed now, this version is 4.80.266.
The plugin is installed in the user machine and choose the launch, but it display the same error.
does EmailXtract has a restore task?
Regards
equintana2
38 Posts
0
September 11th, 2007 13:00
I ran the shortcut task with restore, but now the Lotus user interfaz display the "No EmailXtender servers defined". It is displayed when I open the file .nex with the application ExNotesShortcut.exe"
Regards
Edgar
fschlupp
397 Posts
1
September 11th, 2007 14:00
Did you run the Domino Journaling Utility installation script on the Linux server?
equintana2
38 Posts
0
September 14th, 2007 13:00
The solution was:
Name resolution, the client had configured in the search pluging (exsearch) the emailxtender server by IP address, we modify to nameserver and it was the solution.
Thank you so much
Edgar