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January 22nd, 2009 15:00
EmailXtender server skips messages in Lotus Notes
The version of EmailXtender is 4.81.409.
The version of Notes is 6.5.4
There are two locations. Each has a Notes server and each has an EmailXtender server. The EmailXtender server at location A can shortcut messages at both locations. The EmailXtender server at location B successfully shortcuts during simulation mode but skips all messages during an actual run.
Both servers are set up exactly the same way except:
The notes.ini file on Server B has been modified to allow for multiple server operation. The NAB has an entry for s shortcut user with the "Miscellaneous" tab containing info for pointing to the server at location B.
How can I troubleshoot this issue deeper to see why the messages are being skipped when shortcutting from EmailXtender Server B, but i successful when shortcuttin the exact same parameters from EmailXtender server A?
The version of Notes is 6.5.4
There are two locations. Each has a Notes server and each has an EmailXtender server. The EmailXtender server at location A can shortcut messages at both locations. The EmailXtender server at location B successfully shortcuts during simulation mode but skips all messages during an actual run.
Both servers are set up exactly the same way except:
The notes.ini file on Server B has been modified to allow for multiple server operation. The NAB has an entry for s shortcut user with the "Miscellaneous" tab containing info for pointing to the server at location B.
How can I troubleshoot this issue deeper to see why the messages are being skipped when shortcutting from EmailXtender Server B, but i successful when shortcuttin the exact same parameters from EmailXtender server A?
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RKatwal
2 Intern
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600 Posts
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February 3rd, 2009 05:00
I would start with having EmaiLXtract Job with Message Detail logging enabled. For every single message its skipping it would tell the reason why its skipping.
Is there any possibility that emails are archived by other EX server ? Why I am asking so is because EX adds few properties to the message to show its archived, if those properties are present then it would not archive those again.
Thanks,
Rajan