Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

W

Wisers

2 Intern

 • 

138 Posts

1096

March 11th, 2010 10:00

Emailxtender OTG log. STG_E_FILEALREADYEXISTS

     Hello,

Searched for this in the KB and forum, no hits.  Anyone know what this EX OTG error log means?

e20-STG.jpg

Wisers

2 Intern

 • 

138 Posts

March 11th, 2010 10:00

Other Similar one:

e20-STG-b.jpg

a_couffignal

21 Posts

March 24th, 2010 02:00

For your information

,

OTG is the first editor of EmailXtender before Legato by this society.

The developper let the OTG name in the log name to keep the compatibility between the version.

On the other hand, I don't know what is exactly your error that the log give.

Regards.

Amaury

Wisers

2 Intern

 • 

138 Posts

April 13th, 2010 06:00

Found this. Instead of contacting support for the Hotfix, we will just upgrade from 1147 to 1459.

Symptoms

Messages that are missing Sender and Sent Time properties are placed into the Sent Items of the Exchange server(s) journaling mailbox.  The following error may be logged in the OTG event log when EmailXtender attempts to pull the message from the journal inbox:

Source: CProcessmailbox

Routine: ProcessMBCSMessages

HR: 'STG_E_FILEALREADYEXISTS'

Source : CProcessMailbox

Routine : ArchiveMsgViaSRow sw2

HR : STG_E_FILEALREADYEXISTS

Source : CProcessMailbox

Routine : ArchiveMessage

Description: General exception

HR : STG_E_FILEALREADYEXISTS.

This problem only occurs when the Exchange server is configured to use Envelope Journaling.

Cause

This problem is caused by the fact that the Envelope is missing the PR_Client_Submit_Time and PR_Last_Modification_Time properties.

Resolution

To resolve this issue, upgrade to EmailXtender 4.81.1147 and contact support to get Hotfix version 4.81.1183 (ExExchangeMailbox.exe).  A fix for this issue will be included in all future EmailXtender patch or Service Pack kits.

To work around this problem, use the following steps to cause the PR_Last_Modification_Time property to be updated on the Envelope so the message can be processed from the Journaling Mailbox Inbox:

  1. Open Outlook using the Journal Mailbox profile or add the Journal Mailbox to another users Outlook profile.
  2. Create a new PST file:
    1. Select File --> New --> Outlook Data File
    2. Highlight "Office Outlook Personal Folders File (.pst)" and press OK.
    3. Select the file system location for the .pst file, provide a name for the file and press OK.
    4. Type a name for the .pst file that will be displayed in Outlook and press OK.
  3. Select all the messages residing in Sent Items and move them via cut and paste, or drag and drop them into the .pst file.
  4. Select all the messages residing in the .pst file and move them via cut and paste, or drag and drop them into the Journal Mailbox Inbox folder.
  5. Messages should archive successfully into EmailXtender.

Note: Messages that return to the Sent Items folder after following the workaround steps above, or after applying the fix, are probably placed there for a reason other than what is described in the 'Cause' section of this article.  Contact EMC Technical Support for further investigation into these items.

Was this post helpful?

View All

No Events found!

Top