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12 Posts
0
3125
August 24th, 2018 11:00
Emails with message class REPORT.IPM.Note.DR are not being shortcutted
User´s mailbox is getting full and I found out it has a lot of huge emails with report.ipm.note.dr message class and they are not being shortcutted.
According to admin guide there´s no restriction for this or at least it is not specified, Has anyone go through this? I already tried:
1. Archiving all messages types first and then shortcurring.
2. Archiving all message types and include specifically the report.ipm.note.dr class message type, then run a shortcutting activity including all items previously archived.
3.Archive & shortcut in the same activity including all.
Any idea?
Thanks in advance
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RKatwal
2 Intern
•
600 Posts
1
August 27th, 2018 17:00
Greetings,
I personally do not think there should be an issue with delivery reports. When you check the job logs, do you find these emails being skipped due to filter?
Someone will have to look at verbose logs for the jobs and messages itself. For that work support forum might not be a good option. I would suggest you to open service request with support team and let us see what is found in the analysis.
Regards,
Rajan
JLPerez1
12 Posts
0
September 5th, 2018 15:00
For some reason, there were a lot of damaged email messages, delivery receipt for a 32 KB email had a size of 42 MB for example.
Just deleted those emails that were obviously skipped by SourceOne.
Thanks Rajan
RKatwal
2 Intern
•
600 Posts
0
October 22nd, 2018 17:00
Greetings,
SourceOne only processes 3 types of items from mailboxes for shortcutting. It can archive many more types. Report types are not shortcutted by SourceOne.
Regards,
Rajan