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114 Posts
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2889
September 23rd, 2013 06:00
Discovery Manager: search results may be incomplete. Query service is unable to start the search process.
Current situation:
- Discovery Manager v7.0.1.27
- Email Management v7.0.1.27
I'm able to access the Discovery Manager on an end-user's device. This device can select the Search Folders (Mapped Folders with Read All Permission for the SourceOne primary Service Account).
It is able to perform a search (waiting, queued, running, ..) but gives no results and the following error shows up:
Search results may be incomplete. Query service is unable to start the search service.
I've checked services.msc which indicates that the EMC Discovery Manager Worker Services, EMC Query, EMC Search Services are up and running (restarting them also didn't help)
The Server has been assigned with the Export Discovery Manager and Query Discovery Manager role.
Can anyone point me in the right direction or offer any suggestions of where to start?
BenCs
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114 Posts
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September 27th, 2013 06:00
Something on our system removed the name of the serviceaccount, the domainname and the server_PBA in our registry (run regedit).
By running the executables again this issue has been solved. No idea what could be the reason why this information was deleted from the registry.
Thanks for the help anyways, Brad!
IT_Warlock
48 Posts
1
September 23rd, 2013 15:00
Hello BenCs,
One thing I noticed is the version you posted, our latest version for Email Management and Discovery Manager are:
EM 7.01.0027
DM 7.01.0027
I would recommend checking that the versions match for each component:
1) add/remove programs
2) Regedit > HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EMC\SourceOne\Versions
Also, you could check these logs, if you feel adventurous:
ExAsQuery.exe.log
ExAsSrch.exe.log
ExJBQuery.exe.log
ExJBQueryDC.exe.log
Once you verify your versions, feel free to open a support ticket, so we can look into the issue further.
Hope this helps!
Cheers,
Brad
BenCs
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114 Posts
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September 25th, 2013 01:00
The versions are the correct. I've made a mistake by typing the first post, this has been modified now => Both versions 7.0.1.27
What else can be the problem do you think?
IT_Warlock
48 Posts
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September 26th, 2013 10:00
Hi BenCs,
Are you getting any errors in the Windows EMC event log, on the SourceOne Native Archive server?
As a test, can you search the same mapped folders in the SourceOne web search?
Thanks,
Brad