Blue Simbol in Volumes

Hi Pit,

Emailxtender HealthCheck is your tool! Open the application.
If you have volumens on the right hand side that are darker and have no values for "Vol Indexed", "Volume Archived", etc. then Load Index.

Do the 1) Load Index and 2) Verify Index for those that are marked blue.

Why is it blue? -> Is the number of messages archived not equal to the number of messages indexed?

Choose 3) Rebuild index.
4) Wait
5) Verify Index 6) Load Index.
7) See in EmailXtender Administrator if it is resolved.

If this does not work, there is a second option:

Find the index on your partition (...\EmailVault_index\IndexDir\EmailVault_Index_Archive\YYYMM\000 (e.g.)
A) Then delete everything EXCEPT volumes.txt. B) Create a file called corrupt.idx
C) Wait (EX will automatically start reindexing)
D) Verify Index and E) Load Index
F) See in EmailXtender Administrator if it is resolved.

With the second option, the entire index is recreated and often the problems are solved.

This will obviously put some pressure on your processors and the servers' performance!!!

You'll see in the (...\EmailVault_index\DropDir\*) those items that still need to be indexed. This might take hours and days depending on the amount of items.

Please drop a line if you have further questions.
Jochen.

Hi Jochen Köcher ,

I have a problem between EX Administrator and HealthCheck, for example;

In EX Administrator appear a volume with blue symbol and in HealthCheck appear fine. How can i synchronize two applications?

If I have to modify stateflags in regedit than all volumes,..... I will go to a bridge and...

Regards.

Mensaje editado por:
Pit

Pit,

You shouldn't have to modify the registry, so lets hold off on moving that route.

Please try the following.

- Document the "Problematic" Volume number in the EX Administrator.
- Search the index drive for the file volumes.txt, containing the volume number.
- Locate/Document the folder where the folder is storedit is stored in:
(for example: EmailVault_Index\INdexDir\EmailVault_Index_Archive\200708\000)
- Delete the hcheck.bin file located in the folder (where volumes.txt is listed)

- Open Healthcheck.
- Locate the index set where one of the affected volumes (The folder will be darker than the rest, and have a date of 1969)
- Right Click > Load volume

Is it show up with a blue ! ?

If Yes:
Right click > rebuild index

If No
Right Click > Verify.

The verify will check the status of the index set, and resolve any false blue ! in the Ex Administrator.

Chris

I resolved the problem between Emailxtender Administrator y Healthcheck selecting the index with Blue/red mark and selecting "verify index".

This apply the changes in EmailXtender Administrator.

I just took Support's help tor esolve this situation. We used checked for missing messages using managexvlts, checked the container where these messages were, un packed those containers and out them back in the correct volume.