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June 7th, 2008 00:00
after shortcutting it is showing .nex file
Dear Sir,
When i shortcut the mail of lotus domino it is showing only .nex file not the real attachment.
what are the region for this
with regards
vivek
When i shortcut the mail of lotus domino it is showing only .nex file not the real attachment.
what are the region for this
with regards
vivek
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RKatwal
2 Intern
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600 Posts
0
June 8th, 2008 21:00
What you are seeing is a classic, its mostly to do with how EX is configured. There are different things to be checked for it.
In short you are seeing .nex because when you double click on messages a request is meant to go to EX and then a message is meant to be posted by EX to the EXShortcut database. If any parts of the process is broken/misconfigured you will see the issue.
If you need quick reliefe please open an SR with support.
Thanks,
Raj
jskoecher
2 Intern
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204 Posts
0
June 9th, 2008 23:00
I agree with Raj. Have a look if the accessing the info via the web search (http://servername/emailxtender -> you need Java installed) is working and you see the full content.
I would check the installation on the domino servers (I had a problem where the notes.ini file didn't point to the contact in the names.nsf database). If the domino server cannot resolve the contact, it will not find the EX server for shortcut resolution.
This resolved the problem for me...
Regards, Jochen.