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824
April 9th, 2008 00:00
4.8 SP1 doesn´t work correctly witch shortcutted attachments
Hello to everyone !!
I have problem that seems to generate in older version 4.7, but I was able to create it again 4.8 SP1 (.564) version.
Everything runs smoothly with emailxtender. It read e-mails and archived them correctly. We can restore e-mail correctly, no problem. But when we have shortcutted e-mail with attachment, and we open e-mail we have some problem. We can see icon of attachment correctly (word, pdf, excel...) but doupleclicking this icon we got answer "This attachment is now a shortcut and requires that you open the message first before opening the attachment.".
So we have e-mail opened already. What can cause this problem? Ideas and facts are moore than welcome.
I have problem that seems to generate in older version 4.7, but I was able to create it again 4.8 SP1 (.564) version.
Everything runs smoothly with emailxtender. It read e-mails and archived them correctly. We can restore e-mail correctly, no problem. But when we have shortcutted e-mail with attachment, and we open e-mail we have some problem. We can see icon of attachment correctly (word, pdf, excel...) but doupleclicking this icon we got answer "This attachment is now a shortcut and requires that you open the message first before opening the attachment.".
So we have e-mail opened already. What can cause this problem? Ideas and facts are moore than welcome.
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jskoecher
2 Intern
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204 Posts
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April 9th, 2008 13:00
I assume you're running Exchange. What version?
- Are you shortcutting the mailbody or only the attachments?
- Can you open the item from the archive (archive search) correctly?
- This "error" sounds like you still look at the shortcut. Can you confirm the message class in Outllook (you need to add this in the view)? => This would lead to the shortcut retrieval process not working correctly.
- Do you have errors on the EX servers?
Sorry for all the questions, but I need some "food" for getting into the problem...
Regards, Jochen.
psaario
2 Posts
0
April 11th, 2008 01:00
- Yes, this is Windows exchange 2003 server
- Yes, item of the message opened correctly, just like it shoud. And even Icon of
attachment looks in message as it shoud.
- Yes, it sounds like looking shortcut (funny, isn´t it) but I´m not. The message
is open. I will confirm message class.
- No, not any errors, no lost+found folders, no errors in database.
And, if I restore all shortcutted messages back to e-mail server, they behave just like they never shortcutted. And when I shortcut them again, message item opens correctly, but attachements don´t.
I could go to grave without this problem
kauanoee
80 Posts
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April 11th, 2008 07:00
If yes, have you gone through the process of changing the DCOM Config for ExExchangeMailbox, ExExchangeMgr, and exXtractService?
If this is an upgrade, were you able to resolve shortcuts prior to the upgrade?
You may also wish to check the logfiles located at: C:\WINDOWS\system32\LogFiles\W3SVC1
RKatwal
2 Intern
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600 Posts
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April 17th, 2008 00:00
If it would be me I will start from the EX server first to see if shortcuts resolve from EX server itself. If they are then problem might lie somewhere else.
If shortcuts are failing on EX server itself, first thing to check is DCOM permissions on ExExchangeMgr component, second is to check Exchange permissions. Usually in case of exchange permission you might see 401 error in emailxtract but you already mentioned its not the case (but we never know)
Have you upgraded Shortcut Add-in on the client machine ?
mantonioli
2 Posts
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May 13th, 2008 08:00
did you finally found a solution to this problem?? I have the same one in my organization...
What do you need with "change DCOM config"???
Thanks,
Marco
RKatwal
2 Intern
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600 Posts
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May 15th, 2008 18:00
DCOM permissions are discussed in the EX install guide Chapter 6, page 51
Hope this helps.
Regards,
Rajan
PS: Always start with EX server to make sure we can open shortcuts on EX server is we can then we can go to client machines.
amediratta
2 Intern
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2K Posts
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May 19th, 2008 07:00
mantonioli
2 Posts
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June 5th, 2008 07:00
I use, as a mailbox exchange connector, the mailbox of the user that is used to run all the LEGATO Emailxtender Services.
This is not a catchall mailbox because I don't need journaling....
Many thanks.
Marco