UPS not discovering in SMARTS

Question

We have recently added two UPS to our configuration and SMARTS doesn't seem to be able to discover them. They return an SNMP timeout error on the discovery pending list. To troubleshoot I have run SNMP walks against them. if I don't include the engineid the walk returns all of the information one would expect. If I include the engineid, the walk times out. I double checked the mac address as compared to the engineid and the two match for both UPS devices. Does anyone have any suggestions as to what I should try next? If I add the devices to smarts as ICMPONLY they discoves but this gives only a small subset of what is shown when SNMPICMP is used so I would like to try to figure out the issue.

nbruce · Answer

Stephani,

Are you getting any other errors besides the SNMP timeout error? Have you tried enabling discovery debug in Smarts?

Please turn on the following-

./dmctl -s put ICF_TopologyManager::ICF-TopologyManager::DebugEnabled TRUE

./dmctl -s put ICF_TopologyManager::ICF-TopologyManager::LogDiscoveryProgress TRUE

./dmctl -s put ICF_TopologyManager::ICF-TopologyManager::LogTracing TRUE

./dmctl -s invoke ICF_TopologyManager::ICF-TopologyManager insertParameter NameResolveDebug TRUE

Then kick off another discovery of your UPS units.

Smarts

UPS not discovering in SMARTS

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