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August 9th, 2017 20:00
Smarts java api to access ics-notification
I have a program that uses rest-api interface for ICS_Notification, taking class-name, instance-name and event-name and issue calls to update attributes (ie: trouble-ticket-id) and acknowledge a notification. From all the samples and tips shared by members within this forum, that was straight forward.
We would like to develop a similar functionalities but using Smarts Java API instead. I have been looking at java api docs and it is not as intuitive as rest api calls.
Can someone assist by providing suggestions/tips or point to sample code that perform update and action (such as acknowledge or takeOwnership) of a notification using Smarts Java API?
Thank you.
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