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Gertvdb1

8 Posts

2172

January 28th, 2013 22:00

Smarts EOSL / Release dates on support.emc.com

How do I find / subcribe to the Smarts EOSL / Release dates document on the new support site.

I'm currently subscribed to it on Powerlink, but I can't find the document on the new site.

I've heard that Powerlink is being phased out, and would like the same functionality on the new site. (Which, in general, works quite well)

I would mainly like to be notified of new Smarts releases (normal, SP and patches). (Ideally I want to be able to limit it to specific Smarts products, sucha s SAM suite and IP Suite)

I addition, notifications for changes to EOSL dates would also be useful.

The IP 9.1 documents mentions searching for "EMC software release end of service life" on EMC support. It doesn't find a document (in the first few results at least on the new site)

Gert

Gertvdb1

8 Posts

January 29th, 2013 06:00

Thanks.

I could only find settings related to the subscriptions (such as how often and to which address it must send the info) on the Service center page.

I did find the subscription option on the product page (via "Support by product") on the top right. Not sure what info it sends.

A RSS feed would also be useful, but I assume that it might contain info that you might not want to publish publically.

Gertvdb1

8 Posts

January 30th, 2013 02:00

Thanks.

I found the "Support by Product" one. The screenshots would make it easier for someone else though.

The 9.1 documentation seem to list an invalid way to find the EOSL info.

The subscriptions look like a nicer feature than subscribing to the document (as was needed on Powerlink)

The EOSL link on the product still seem to link to the Powerlink document that I initially linked. (The new site's search seem to not find documents that are on Powerlink only? (Like the EOSL docs))

The FAQ mentioned the subcription.

Interestingly, the "Help" link opens a query form, rather than a manual type info. (Which is what I would prefer for questions like "What does this feature do?")

Summary about initial questions:

  1. There seem to be no way to subscribe to a document (like on Powerlink)
  2. To get new release/patch notifications, subcribing to the product should work
  3. The EOSL document is on Powerlink only currently (and linked from the product page)

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