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32 Posts
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327
September 19th, 2007 22:00
Presentation one notification with different severity for different users
We'd like to show some notifications with different severity level;
for example, NOC operator must see the notification with major severity(it is not essential for his, for engineer managing the object severity must be critical, it is essential for his).
Is it possible ?
for example, NOC operator must see the notification with major severity(it is not essential for his, for engineer managing the object severity must be critical, it is essential for his).
Is it possible ?
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FredericMeunier_0588be
143 Posts
0
October 31st, 2007 11:00
one notification = one severity by default. Maybe what you want to achieve is more on the problem management side (ITIL) so the answer may be in your trouble ticket management system. Or, if no TT system, you can use UserDefined fields, but in this case, you will have to use 1 UD per user group, which is not a good idea...
--Fred
Frederic Meunier
Solutions Watch4Net Inc
APG & Smarts InCharge integration
http://www.watch4net.com