How to get SMARTS web console access to work using SecureID.

Hi,

I have a system working, that allows users to access the Web Console using secureID tokens.  Built before I arrived

I have a new system that has been built and users are expecting to be able to use their RSA SecureID tokens to access the Web Console as they do on the other system.

I belive evertying is in place. The clientConnect and serverConnect files have had and lines added. The users have ID setup on the OS/system but are not able to authenticate to the systems using their usernames and secureID tokens. Users also exist under 'Users' in the Global Manager.

Is there anything I have missed ?

Thanks