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February 4th, 2009 09:00

Contest on most CREATIVE Fine Tuning

Hello All.
Within this forum want declare Contest on most CREATIVE Fine Tuning, which you do in Smarts for their NOC group.
As an example, some small feature, we made in our company.

We have HP printers, and now when the printer¿s Tuner is finishes, the printer sends an SNMP Trap to Smarts, then trap is formed in the Event and then in the Case in Incident Management System (Service Desk).
Further , this Case is assigned to a person who comes and changes the Tuner, before it ends.

Here is a small example demonstrating creative solutions to the problem and provide services

Please tell about your creative decisions in Smarts

BTW, Do not wait for the prizes and gifts 
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