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20 Posts
0
2190
November 5th, 2014 07:00
XtremIO, ESRS, Policy Manager
Hello all,
I have XtremIO set up in ESRS but there are issues.
I have a good status in Service Link, Package deployment is successful.
However when I or anyone else tries to remote in via CLIviaSSH or XtremIOGUI we get "Customer Denied Access".
One thing I noticed in Service Link is that under the Data section where one would normally see the remote tools listed with a status set to 1 (online). None appear.
So that is my first question, how do I re mediate that?
Secondly, my policy manager is v5.3.0.0 is that compatible with XtremIO? I've already confirmed my gateways are at 2.26.x which is compatible.
Thanks for your time
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Manabu_Ito
94 Posts
0
November 6th, 2014 02:00
No v5.3.0.0 is available.
Currently released only, PM 2.2.x and 6.6 only.
Please check your Policy Manager version exactly and reboot PM server
RyanMcIntosh
20 Posts
0
November 6th, 2014 05:00
Reboot must have done it because, nothing else was modified and both support and myself can remote in. Thank you.