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1 Rookie
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44 Posts
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860
May 24th, 2021 05:00
Isilon unable to connect to ESRS
hello all
last week we added a new node to our Isilon cluster and now ESRS shows it can no longer connect. Before the nodes were added ESRS was working fine. I am unable to get the GUI but I can still connect via the CLi
Version : : 3.50.10.06
I have logged a call with Dell but they have been unable to assist and they have said they can't resolve it. Plus they keep asking has it ever worked, I can assure that it has, and one of the Dell Field Engineers has used pre-node expansion. So that aside, a few questions
- Can you restart the GUI interface from the CLI?
- Can you run a command to connect to the Isilon and get it connect? from the Isilon side the service is running and the ports are open
Thanks in Advance
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John harper
2 Intern
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346 Posts
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April 11th, 2023 02:00
In the ECS Portal, select Settings > ESRS. On the EMC Secure Remote Services Management page, click Test Dial Home in the Actions column. If the ESRS notification is successfully received, the status displays as Passed with a timestamp in the Test Dial Home Status column.