If you have an EMC engineer helping you with the installation, wait at least 30 minutes after you receive the error and have the EMC engineer use their credentials.
I was told by VCE tech that my EMC user credentials don't have permission to configure ESRS. I have opened SR and also sent email to support@emc.com for granting me ESRS configuration access.
gaharley
119 Posts
0
June 11th, 2015 15:00
Open a service request with EMC and ask for assistance installing ESRS 3.04.
gaharley
119 Posts
0
June 11th, 2015 15:00
If you have an EMC engineer helping you with the installation, wait at least 30 minutes after you receive the error and have the EMC engineer use their credentials.
muneeb1
3 Posts
0
June 11th, 2015 15:00
There is no EMC engineer involved. I am configuring ESRS 3.04.gateway.
ryanbrancel1
53 Posts
0
June 19th, 2015 08:00
I have a customer reporting the same issue. Was this resolved okay? Or do we have more info on the OTP error and why it occurs?
muneeb1
3 Posts
0
June 19th, 2015 09:00
I was told by VCE tech that my EMC user credentials don't have permission to configure ESRS. I have opened SR and also sent email to support@emc.com for granting me ESRS configuration access.