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16 Posts
0
9253
June 7th, 2012 07:00
ESRS doesn't work
ESRS configured properly.
All required ports are enabled by the network team.
Not generating tickets for any H/w failures or any issues.
We haven't configured Policy manager.
Getting the below error in ESRS 2.
[ 0, 6, 1, 1013] 06-06-2012 19:10:54.618 IMPORTANT INFO EDDAppPoll-Gateway: Connection Failed For Serial Number::CKM00110400474-A. Application::EMCRemote. Port::5414. Reason::Socket closed.
[ 0, 6, 1, 1013] 06-06-2012 19:11:15.227 IMPORTANT INFO EDDAppPoll-Gateway: Connection Failed For Serial Number::CKM00110400474-B. Application::EMCRemote. Port::5414. Reason::Socket closed.
[ 0, 1, 1, 1004] 06-06-2012 19:19:41.836 DEBUG EDDEMC: Remote Policy Manager Disabled
[ 0, 3, 33, 944] 06-06-2012 19:21:27.243 INFO xgDeploy: Started communicating with the Deployment Utility
[ 0, 3, 33, 945] 06-06-2012 19:21:28.008 INFO xgDeploy: Stopped communicating with the Deployment Utility
[ 0, 1, 1, 1004] 06-06-2012 19:35:01.836 DEBUG EDDEMC: Remote Policy Manager Disabled
[ 0, 3, 33, 944] 06-06-2012 19:35:29.321 INFO xgDeploy: Started communicating with the Deployment Utility
[ 0, 3, 33, 944] 06-06-2012 19:35:29.352 INFO xgDeploy: Started communicating with the Deployment Utility
[ 0, 3, 33, 944] 06-06-2012 19:35:29.383 INFO xgDeploy: Started communicating with the Deployment Utility
[ 0, 3, 33, 945] 06-06-2012 19:35:30.149 INFO xgDeploy: Stopped communicating with the Deployment Utility
[ 0, 1, 1, 4] 06-06-2012 19:44:02.589 DEBUG xgDMBSyncProcessor: Scanning for sync files
[ 0, 1, 1, 4] 06-06-2012 19:44:02.589 DEBUG xgDMBSyncProcessor: Found 0 file(s).
[ 0, 1, 1, 1004] 06-06-2012 19:50:21.850 DEBUG EDDEMC: Remote Policy Manager Disabled
sandeep.mp
16 Posts
0
June 7th, 2012 08:00
Hi Pete,
Thaks for ur update
I have installed the ESRS gateway in a VM in our cloud.
and that doesnt have internet access.
But it have intranet working fine and can reach Storage.
Does this require a working internet connection.
If thats the issue then y we are getting the below error as the storage can be reached via intranet
0, 6, 1, 1013] 06-06-2012 19:10:54.618 IMPORTANT INFO EDDAppPoll-Gateway: Connection Failed For Serial Number::CKM00110400474-A. Application::EMCRemote. Port::5414. Reason::Socket closed.
[ 0, 6, 1, 1013] 06-06-2012 19:11:15.227 IMPORTANT INFO EDDAppPoll-Gateway: Connection Failed For Serial Number::CKM00110400474-B. Application::EMCRemote. Port::5414. Reason::Socket closed.
treacetcp result says " Destination reached in 3ms . Port closed on "Storage IP" .
sandeep.mp
16 Posts
0
June 7th, 2012 08:00
Is there any service i need to enabled on the Clarrion/SP's to get this worked?
sandeep.mp
16 Posts
0
June 7th, 2012 09:00
I have installed CECT tool.
After installing this tool i found that the EMC services got stopped in this server.
When i tried to start it automatically gets stopped.
The services except IIS,Watchdog & Proxy in the config tool now shows as disconnected
sandeep.mp
16 Posts
0
June 17th, 2012 19:00
Apologize for the belated update.
I was on a traingin for the last 8 days.
Thanks for following this .
The issue was resolved by re-installing the ESRS gateway.
Once again thats a lot
John harper
2 Intern
•
346 Posts
0
April 11th, 2023 02:00
Click Cluster Management > General Settings > Remote Support. To enable ESRS, click Enable ESRS.
Regards,
James