Error Code 2961

Question

Working with a client that keeps getting this message while their management server is sitting behind a proxy server:

Tue Jul 31 15:56:26 2012 DEBUG ProvisionUtil::postRequestB Response filename: "{57175fe0-3127-41c1-b51e-5cb2df408e22}/softwarelist.xml"

Tue Jul 31 15:56:26 2012 DEBUG ProvisionUtil::postRequestB Request Id: 76

Tue Jul 31 15:56:26 2012 DEBUG Executing the event loop

Tue Jul 31 15:56:26 2012 INFO requestStarted( 74 )

Tue Jul 31 15:56:26 2012 DEBUG ProvisionUtil::HttpRequestFinished: Request id: 74, Request type : Http request

Tue Jul 31 15:56:26 2012 INFO requestStarted( 75 )

Tue Jul 31 15:56:26 2012 DEBUG ProvisionUtil::HttpRequestFinished: Request id: 75, Request type : Http request

Tue Jul 31 15:56:26 2012 INFO requestStarted( 76 )

Tue Jul 31 15:56:26 2012 INFO stateChanged( Connecting )

Tue Jul 31 15:56:26 2012 INFO stateChanged( Sending )

Tue Jul 31 15:56:26 2012 DEBUG "The root certificate of the certificate chain is self-signed, and untrusted"

Tue Jul 31 15:56:26 2012 DEBUG Ssl peer certificate chain: (QSslCertificate("","","V5/tsDgUSa1Ja8idyhPA9g==","RSA Security LLC","EMC Corporation",QMap((1, "esrs-dr.emc.com")(1, "esrs-prd.emc.com")(1, "esrs.emc.com")) , QDateTime("Fri Sep 30 15:11:02 2011") , QDateTime("Mon Sep 30 15:11:02 2013") ) , QSslCertificate( "" , "" , "3h5AmW5VkeD9ftkmAewzuQ==" , "RSA Security LLC" , "RSA Security LLC" , QMap() , QDateTime("Thu Mar 10 21:40:57 2011") , QDateTime("Thu Feb 28 21:56:33 2019") ) , QSslCertificate( "" , "" , "cq0KTOjWRdDfhM83a61OMA==" , "RSA Security Inc" , "RSA Security LLC" , QMap() , QDateTime("Thu Mar 3 20:52:15 2011") , QDateTime("Mon Apr 1 14:45:39 2019") ) , QSslCertificate( "" , "" , "dw0ZsSH9AEKcPgyl3QsCjg==" , "RSA Security Inc" , "RSA Security Inc" , QMap() , QDateTime("Thu Feb 22 20:39:23 2001") , QDateTime("Sun Feb 22 20:39:23 2026") ) )

Tue Jul 31 15:56:26 2012 DEBUG Ssl peer address: ""

Tue Jul 31 15:56:26 2012 DEBUG Ssl peer name: "esrs.emc.com"

Tue Jul 31 15:56:26 2012 DEBUG Ssl Session cipher name: "AES128-SHA"

Tue Jul 31 15:56:26 2012 DEBUG Ssl session cipher usedBits: 128

Tue Jul 31 15:56:26 2012 DEBUG Ssl session cipher supportedBits: 128

Tue Jul 31 15:56:26 2012 DEBUG dataSendProgress( done: 2917, total: 2917 )

Tue Jul 31 15:56:36 2012 INFO stateChanged( Closing )

Tue Jul 31 15:56:36 2012 INFO stateChanged( Unconnected )

Tue Jul 31 15:56:36 2012 DEBUG ProvisionUtil::HttpRequestFinished: Request id: 77, Request type : Http Connection Close request

Tue Jul 31 15:56:36 2012 INFO Received response for software list request.

Tue Jul 31 15:56:36 2012 DEBUG Processing received software request with return code 0.

Tue Jul 31 15:56:36 2012 DEBUG Processing received software list {57175fe0-3127-41c1-b51e-5cb2df408e22}/softwarelist.xml.

Tue Jul 31 15:56:36 2012 ERROR No software found. Installation will be terminated

Tue Jul 31 15:56:36 2012 INFO GetSoftware List failed.

Tue Jul 31 15:56:36 2012 ERROR Downloading failed with error 2961

This is running on windows 2008 R2, and we are running the latest version which is supported on 2k8r2

Doxx2 · Accepted Answer

There is an issue at this time with the W2k8 R2 and Windows 7 version of the ESRS Devcie Client not being available on the Provisioning Service for download. Product Management is in the process of addressing this issue in the shortterm

ryanbrancel1 · Answer

Are you using the Provisioning Tool 2.16, or did you download ESRS IP Client?  If the latter, please provide the specific version that is being installed?  Have you been able to run the CECT program to pass tests?  Thanks, Ryan

duhaas1 · Answer

Just downloaded the ESRS client and it ran through all of its checks, running with the latest version under support.emc.com. We just installed on a windows 2003 host and things seem fine, can anyone comment on the actual support of 2k8 r2 as it doesnt appear to be working yet with the latest version which in my case i'm using the

ESRSIPClient-Win-32-x86-en_US-1.2.0.1.0554-1

duhaas1 · Answer

Thanks for the update, any eta that you are aware of from product management on when something might get resolved.

Doxx2 · Answer

The issue has been resolved -@ 1400 EDT yesterday the code was made available on teh Ptrovisioning Service ( PVS) for the following OS's. Testing was done and completed for the

EMC Secure Remote Support (ESRS) IP Client 1.2.0.1.0554 in theESRS production environment @ 1500 EDT

2k8 R2 Standard (64 bit) SP1

2k8 R2 Standard (64 bit) SP2

2k8 R2 Enterprise (64 bit) SP1

2k8 R2 Enterprise (64 bit) SP2

Windows 7 (32 bit) SP1

Windows 7 (32 bit) SP2

Windows 7 (64 bit) SP1

Windows 7 (64 bit) SP2

The 2961 should not be occuring at this time. This error indicates that the OS being submitted for teh version requesting is NOT available

The latest code and documents for EMC Secure Remote Support (ESRS) IP Client 1.2.0.1.0554 is available @ the following links:

EMC Secure Remote Support (ESRS) IP Client 1.2.0.1.0554 https://download.emc.com/downloads/DL30879_EMC_Secure_Remote_Support_(ESRS)_IP_Client_1.2.0.1.0554.exe

EMC Secure Remote Support IP Client Release Notes for VNX Version 1.2.0.1.0554 https://support.emc.com/docu42071_EMC_Secure_Remote_Support_IP_Client_Release_Notes_for_VNX_Version_1.2.0.1.0554.pdf?language=en_US

EMC Secure Remote Support IP Client for VNX Requirements and Installation https://support.emc.com/docu41507_EMC_Secure_Remote_Support_IP_Client_for_VNX_Requirements_and_Installation.pdf?language=en_US

IanMountford · Answer

I am experiencing the same issue with trying to install the ESRS for IP Client on Windows 2008R2 server. I urgently need to know when the problem will be resolved.

Secure Remote Services (ESRS)

Error Code 2961

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