ConnectEMC email home problem

1. I use version which was installed by EMC Secure Remote Support (ESRS) IP Client 1.3.2.1.0051

2. it was installed on Vmware virtual machine, OS is win 2008 r2 and  it is for VNX 5400

3. yes I can connect to mail server

4.Yes it can

A couple f questions here:

1. What version of ConnectEMC  are you using ?

2 What Product are you using it on / for ?

3. From the host on which ConnectEMC is installed on can you connect to your mail server with telnet 25 ( note the space between the IP Address and the 25 ) ?

4 Can the host running ConnectEMC resolve the mail server host name ?

I am assuming that this is configured as a Block only system on a Virtual ESRS IP Client management station with a compatible OS.  and  prior to installing the  software you opened the workstation system enviromental  variables (Start>Settings>Control Panel>System>Advance>Enviroment Varibles

You added new system variable EMC_CLARALERT_NOINTERNET value of 1  after taht you went to your saved folder and ran the latest ESRS IP Client wizard by right clicking and run as a different user credential and then went through the defaults and at the end unchecked the Launch ESRS Managment Utility.

On the desktop you opened ConnectEMC, opened General File ICON  and opened the primary email connection properties

you modified the following: mail Server, alert type Drop down "Primary" Include data" yes, email type HTML and saved the connection record,  then you clicked  test button if sucessful it will show a connection log file in the last connection log directory.

Onces this is setup, run the ESRS Management Utility  under Start > EMC> ESRS IP Client > Manament Utility

add your systems to be monitored  by adding a systems IP address, it will list all other systems in that domain

IMPORTANT! Do not use the Configure Local Email Option! leave blnk, this may corrupt the  ConnectEMC  Primary Email  connection record

After you set up your monitoring systems  send a test alert  which will send a CLI command "inserttestevent.

you can also execute this at a naviseccli command prompt   with that command  follow3d after the ip of a  VNX ip.

your status of "Waiting" is normal when it is waiting for a connect home  alert to pass through ConnectEMC after it  processes through  UDoctor.

Check the ConnectEMC  last connection log directory. , , If the file does not show, open  either a Live Chat at  EMC Support.com  for further troubleshooting   , you may need to have the ESRS Ip client install logs availabe.

Hi Cal

thank you for your replies,

"your status of "Waiting" is normal when it is waiting for a connect home  alert to pass through ConnectEMC after it  processes through  UDoctor."- is it normal when this status is for test connection?

Sorry for the delay, a test connect home should proceed through ConnectEMC and UDoctor .

If the status was busy I would have recommended to restart the management server on both SP's., in your situation  if you see no connecy home log in ConnectEMC, there may be a issue in the setup. if you have performed all troubleshooting steps and still it shows waiting, open a ticket with the VNX team , it may involve a reinstall.