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August 27th, 2014 13:00
Ask the Expert: EMC Secure Remote Services (ESRS) – New Release, New Name, New Virtual Edition
Welcome to this EMC Ask the Expert session. On this occasion we'll answer questions on the latest ESRS release, new name and virtual edition.
ESRS has enabled secure remote monitoring and repair for customer EMC products since 2006. With the September launch of ESRS v3.02, the name has changed slightly (the last “S” now stands for “Services”) and the solution has been REDEFINED for the 3rd platform of IT. This virtual edition of ESRS is EMC’s new gold standard solution for remote connected services. ESRS v3.02 is a virtualized appliance that is more flexible than pervious ESRS configurations and built to scale with EMC’s portfolio of solutions and the growth of our customers. This Ask The Expert event is your opportunity to find out more about ESRS v3.02 by discussing:
- Technical and security questions
- Site planning activities
- Key differences between the virtual edition of ESRS and previous releases
- Integration with EMC Online Support
- Future roadmap for features and enhancements
To find out more about ESRS v3, read the recent Support Community blog and take a look at this new ESRS demo.
Here are your Subject Matter Experts:
This Event will take place from September 8 - 26, 2014.
Share this event on Twitter:
>> Join our Ask the Expert: EMC Secure Remote Services #ESRS – New Release, New Name, New Virtual Edition http://bit.ly/1zGiJQ2 #EMCATE <<
dynamox
9 Legend
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20.4K Posts
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August 27th, 2014 13:00
Well ..in the South East region we like to call James, Mr ESRS
pawankumawat
355 Posts
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September 8th, 2014 07:00
Hello,
Has ESRS v3.02 virtual edition been released ?
Regards,
Pawan
pawankumawat
355 Posts
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September 8th, 2014 09:00
Thank you Josh.
That's Helpful !!
Regards,
Pawan
gaharley
119 Posts
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September 12th, 2014 07:00
The user ESRSConfig is not important so no changes would need to be made if the password was changed. If the password for OnAlert was changed and if the customer uses FTP in their environment and if they have any arrays which use FTP connect home, then those arrays would have to be reconfigured for connect home to use the new password.
RRR
4 Operator
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5.7K Posts
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September 15th, 2014 04:00
I just read the release notes for OE for Block patch 74 (VNX2) and I stumbled on this new ESRS. The thing we are concerned about is security. We are ISO "security" certified (don't remember which number that is) and we have to make absolutely sure that nobody (EMC) is able to "hop" from the EMC endpoint (the faulty VNX for example) to another node in that subnet, or worse: on another subnet.
As soon as we have a dedicated "EMC subnet" we will definitely investigate ESRS and probably implement. Finally
CarlosRojas
1.7K Posts
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September 15th, 2014 05:00
Hello all,
I'm new to ESRS, but I wanted to make sure that this can be also configured for EMC software based products, such as NetWorker and DPA for example?
Thank you,
Carlos
gaharley
119 Posts
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September 15th, 2014 05:00
ESRS 3.2 Virtual Edition will run on a virtual machine in VMware or Hyper-V.
gaharley
119 Posts
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September 15th, 2014 05:00
ESRS is designed to monitor hardware and to provide a means to remote access those arrays in the event of trouble. It does not currently support software products like NetWorker or DPA.
rob_steele
1 Rookie
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120 Posts
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September 15th, 2014 05:00
Can ESRS be deployed using HyperV or KVM ?
gaharley
119 Posts
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September 15th, 2014 06:00
Yes, Avamar is supported. See the Release Notes for all the supported arrays.
Baheback
51 Posts
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September 15th, 2014 06:00
Not Networker and DPA, but we can configure Avamar, isnt it?
jeff_browning
256 Posts
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September 15th, 2014 07:00
Hmm. Interesting how phone home has evolved.
ble1
2 Intern
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14.3K Posts
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September 15th, 2014 12:00
For those existing ESRS customers, will EMC drive migration to v3 or this is now customer driven?
Julien_Fontaine
2 Intern
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951 Posts
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September 15th, 2014 13:00
May be one day the third platform for IIG stuff
dynamox
9 Legend
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20.4K Posts
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September 16th, 2014 15:00