Wrong Site ID assigned to SCG, how to change it?

Hello AntZet,

If you just need to change the device address then you can edit the contact and shipping information:

Go to Settings > Preferred contact and shipping details.

You may also consider a redeploy if this is a new set up.

Otherwise you would need to call in 1-800-945-3355 for US/Canada and ask for the End to End connectivity team to fix it.

Hi,

thank you for response, Charles.
I restored SCG from backup and I configured it with proper Site ID.
but unfortunately, when I try connect PS cluster to SCG I received error:
"Internal error: ESRSError: ESRS Add Device failed. Response JSON was: { {'http_response_code': 201, u'responseCode': 400, u'serialNumber': u'ELMISLXXXXXXXQ', u'gatewaySerialNumber': u'ELMAPLXXXXXXX6', u'veType': u'Connected', u'message': u'Device match not found for input device with Serial Number ELMISLXXXXXXXQ and ISILON-GW', u'model': u'ISILON-GW', 'curl_trace': "* Trying 10.xx.xx.xx:9443...\n* Name '10.xx.xx.xx' family 2 resolved to '10.xx.xx.xx' family 2\n* Local port: 0\n* Connected to 10.xx.xx.xx (10.xx.xx.xx) port 9443 (#0)\n* ALPN, offering http/1.1\n* Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH\n* successfully set certificate verify locations:\n* CAfile: none\n* CApath: /etc/ssl/certs/\n* SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384\n* ALPN, server accepted to use http/1.1\n* Server certificate:\n* subject: C=US; ST=MA; L=SO; O=EMC; OU=ESRS; CN=ps-p-scg\n* start date: May 16 08:02:40 2022 GMT\n* expire date: May 16 08:02:40 2042 GMT\n* issuer: C=US; ST=MA; L=SO; O=EMC; OU=ESRS; CN=ps-p-scg\n* SSL certificate verify result: unable to get local issuer certificate (20), continuing anyway.\n> POST /esrs/v1/devices/ISILON-GW/ELMISLXXXXXXXQ HTTP/1.1\r\nHost: 10.xx.xx.xx:9443\r\nUser-Agent: PycURL/7.43.0 libcurl/7.79.1 OpenSSL/1.0.2z-fips zlib/1.2.11\r\nAccept: */*\r\nContent-Type: application/json\r\nAccept-Type: application/json\r\nAuthorization:zxxxx.xxxxx@ergo.com:mypassword!\r\nContent-Length: 29\r\n\r\n* Mark bundle as not supporting multiuse\n< HTTP/1.1 201 \r\n< Date: Mon, 27 Jun 2022 07:53:41 GMT\r\n< Server: Apache\r\n< Strict-Transport-Security: max-age=31536000; includeSubDomains;\r\n< Content-Type: application/json\r\n< Content-Security-Policy: frame-ancestors 'self'\r\n< Transfer-Encoding: chunked\r\n< \r\n* Connection #0 to host 10.26.136.201 left intact\n"}}. "

Maybe I should setup totaly new SCG becouse this one have same SN (for both Site IDs)?

Hello AntZet,

This looks to be similar issue with their resolution :

https://dell.to/39VUFYs

If that doesn't help then a fresh deploy may be the way to go.