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September 26th, 2019 12:00
Unable to setup Adaptor SA-20662
I just installed the latest version of Support Assist as I've had many issues with previous versions. 2.0.30.38
I tried it on my personal machine and a VM, and getting the same error
Support Assist is unable to set up the Dell EMC Support Assist Enterprise Adapter for Open Manage Enterprise adapter because the adapter installer file is not available at the default location.
Restart the Dell EMC Support Assist Enterprise service and then try setting up the adapter.
I've uninstalled and reinstalled a few times as well as restarting the VM. There is nothing that I find when I google it. Please help. Thank you
Chad
System Admin
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DELL-Stefan R
Moderator
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October 2nd, 2019 00:00
Hi,
have you ensured that the SAEnterprise is able to connect to the OpenManage Enterprise through the firewall?
And verify that the IPs match - the one from OMEnterprise and the one you enter in SAE.
Cheers
Stefan