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August 5th, 2019 12:00
Unable to perform server collections.
After upgrading to version 2.0.21.93 I am unable to perform collections from any servers. They just stall never going anywhere. I also get the following error in the application logs:
05 Aug 2019 06:17:00,835 [pool-94-thread-1] ERROR com.dell.supportassist.persistence.dao.impl.CasesDAO- 605 - Database instance has been released to the pool. Get another database instance from the pool with the right username and password 05 Aug 2019 06:18:12,626 [qtp196732636-12872] ERROR com.dell.supportassist.jobs.collection.PeriodicCollectionMgmtService- 277 - error in getting cron expression: Failed to obtain DB connection from data source 'quartzDataSource': java.sql.SQLException: Connections could not be acquired from the underlying database!
What is the best way to resolve this? Thanks.
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DELL-Stefan R
Moderator
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790 Posts
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August 12th, 2019 01:00
Hi,
would be nice to see a bit more from the log than just the two lines. Could you please change the logger to debug and try one or two additional collections.
Instructions on collecting debug logs:
Go to
Make a copy of log4j2.xml as backup, so you preserve the original, such as log4j2_info_mode.xml
Edit the original file by searching for line
Change the value info in this line to debug (see the specific entries below)
Restart the Dell EMC SupportAssist Enterprise service in services.msc console
This section needs to have INFO changed to DEBUG:
Should look like this:
Attention: Please change back when done debugging!
Application Logs
Log Location: C:\Program Files\Dell\SupportAssist\logs
Error File: application