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July 14th, 2022 09:00
unable to download SupportAssist enterprise 5.00.00.10 software
Hello Team,
We are planning to Upgrade from SupportAssist Enterprise 4.00.06 to Secure Connect Gateway. I have a drafted a change for update it but some reason why when I am trying to download, it’s giving me an error message. I have tried several times but it’s still giving me same error message as attached in the screenshot below.
Also I just wanted to confirm again there is not business impact during upgrade other than the support Assist VM reboot and it can be done during business hours right ?
Thank you,
Chandani
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DELL-Charles R
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July 14th, 2022 13:00
Hello Orthocarolina,
I'm sorry to see that happening. In case it is an intermittent issue have you retried periodically through the day?
Try clear browser cache and try again?
Try a different browser?
When you upgrade, only the virtual machine should need a reboot not the host.
You may have these already but I wanted to give you a few resources:
Upgrading to Secure Connect Gateway from SupportAssist Enterprise 4.00.05 or 4.00.06
https://dell.to/3uOy33s
Video:
Upgrade SupportAssist Enterprise 4.x to Secure Connect Gateway Virtual Edition
https://dell.to/3uNSa1J