Unsolved
This post is more than 5 years old
4 Posts
0
1834
September 21st, 2017 14:00
SupportAssist v2.0.6875.668 launches, but will not Optimize my System
SA was recently updated on 5 T3500 Workstations (with various Windows OSs). On 1 2012 R2 host, the Optimize My System tile in unavailable. On the other 4 hosts, the OMS tile is available, but neither [Run All] or any [Run Now] buttons function. Note: the buttons change state to 0%, but never any further (I've let the machines sit all night). The only option I appear to have is [Cancel]. Please advise.
No Events found!
DELL-Nikhil K
5 Practitioner
•
206 Posts
0
September 21st, 2017 22:00
Hi RickRockwell,
Can you check SupportAssistAgent application is installed on your system where Optimize My System tile is unavailable.
In case you are facing Optimize My System task get stuck at 0% for long time then close the UI and stop & start Dell SupportAssistAgent windows services and run the Optimize My System task again.
Thanks
DELL-NikhilK
Mikedelu
2 Posts
0
December 24th, 2017 22:00
Dell Team,
I also have the same issue. I did close out the UI, stop and started the service for Support AssistAgent. Any of the tools are getting stuck at 0% still. Any more advice would be greatly appreciated.
trux87
1 Message
0
January 14th, 2018 10:00
The same thing happens with this version on any Dell OptiPlex 3050.
DELL-Nikhil K
5 Practitioner
•
206 Posts
0
January 15th, 2018 20:00
Hi Copper,
Can you see on that system where OMS is unavailable what version of DELL SupportAssistAgent installed.
Thanks
Nikhil